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12 Repairs
If the regulator does not function properly
according to how it was originally sized or
does not function at all, it is defective and
must be repaired or exchanged.
NOTICE
NOTICE
!
!
Risk of regulator damage due to incorrect
service or repair work.
Î Contact SAMSON's After-sales Service
for service and repair work.
12.1 Returning devices to
SAMSON
Defective devices can be returned to SAM-
SON for repair.
Proceed as follows to return devices:
1. Exceptions apply concerning some
special device models
u www.samsongroup.com > Service &
Support > After-sales Service.
2. Send an e-mail u retouren@sam-
songroup.com to register the return ship-
ment including the following information:
− Type
− Material number
− Item numbers of accessories
− Original order
EB 3124 EN
− Completed Declaration on
Contamination, which can be
downloaded from our website at
u www.samsongroup.com > Service
> After-sales Service.
After checking your registration, we will
send you a return merchandise authori-
zation (RMA).
3. Attach the RMA (together with the Decla-
ration on Decontamination) to the out-
side of your shipment so that the docu-
ments are clearly visible.
4. Send the shipment to the address given
on the RMA.
Note
Further information on returned devices and
how they are handled can be found at
u www.samsongroup.com > Service > After-
sales Service.
Repairs
12-1
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