Repairs; Returning Devices To Samson - Samson 42-20 Mounting And Operating Instructions

12 Repairs

If the regulator does not function properly
according to how it was originally sized or
does not function at all, it is defective and
must be repaired or exchanged.
NOTICE NOTICE
! !
Risk of regulator damage due to incorrect
service or repair work.
Î Contact SAMSON's After-sales Service
for repair work.
12.1 Returning devices to
SAMSON
Defective devices can be returned to
SAMSON for repair.
Proceed as follows to return devices:
1. Exceptions apply concerning some spe-
cial device models
u www.samsongroup.com > Service &
Support > After-sales Service.
2. Send an e-mail
u retouren@samsongroup.com to regis-
ter the return shipment including the fol-
lowing information:
– Type
– Material number
– Item numbers of accessories
– Original order
– Completed Declaration on
Contamination, which can be
downloaded from our website at
u www.samsongroup.com > Service
& Support > After-sales Service.
EB 3007 EN
After checking your registration, we will
send you a return merchandise authori-
zation (RMA).
3. Attach the RMA (together with the Decla-
ration on Decontamination) to the out-
side of your shipment so that the docu-
ments are clearly visible.
4. Send the shipment to the address given
on the RMA.
Note
Further information on returned devices and
how they are handled can be found at
u www.samsongroup.com > Service &
Support > After-sales Service.
Repairs
12-1