Repairs; Returning Devices To Samson - Samson 3730 Series Mounting And Operating Instructions

12 Repairs

If the actuator does not function properly ac-
cording to how it was originally sized or
does not function at all, it is defective and
must be repaired or exchanged.
NOTICE NOTICE
! !
Risk of actuator damage due to incorrect
service or repair work.
Î Do not perform any repair work on your
own.
Î Contact SAMSON's After-sales Service
for service and repair work.
12.1 Returning devices to
SAMSON
Defective devices can be returned to
SAMSON for repair.
Proceed as follows to return devices:
1. Exceptions apply concerning some
special device models
u www.samsongroup.com > Service >
After-sales Service > Returning goods.
2. Send an e-mail
u returns-de@samsongroup.com to reg-
ister the return shipment including the
following information:
– Type
– Article number
– Configuration ID
– Original order
EB 8313-3 EN
– Completed Declaration on
Contamination, which can be
downloaded from our website at
u www.samsongroup.com > Service
> After-sales Service > Returning
goods.
After checking your registration, we will
send you a return merchandise authori-
zation (RMA).
3. Attach the RMA (together with the Decla-
ration on Decontamination) to the out-
side of your shipment so that the docu-
ments are clearly visible.
4. Send the shipment to the address given
on the RMA.
Note
Further information on returned devices and
how they are handled can be found at
u www.samsongroup.com > Service > After-
sales Service.
Repairs
12-1