Problem Solving; Problem Solving Chart - Xerox WorkCentre Pro 16p User Manual

Problem Solving

Problem Solving Chart

The following chart lists some conditions that may occur and the recommended solutions. Follow
the suggested solutions until the problem is corrected. Refer to the Status Code Chart in this
section for status code information. If the problem persists, please refer to the Information
section for the appropriate telephone numbers.
Condition
Ready indicator does not light.
Copies are too light or too dark.
Smears, lines, marks, or spots on
copies.
Copy image is skewed.
Blank copies.
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Suggested solutions
Check that the Pro 16p is plugged into an
electrical receptacle.
Ensure that there is power to the receptacle and
that the Pro 16p power is in the ON position.
If the original is light, select the lower copy
contrast position to darken the background of the
copies.
If the original is dark, select the upper copy
contrast position to lighten the background of the
copies.
If defects are on the original, press the copy
contrast key to lighten the background of your
copies.
If no defects are on the original, clean the
document glass and underside of the document
cover. (Refer to Pro 16p Care.)
If the above solutions do not help, clean the
corotron wire. (Refer to Pro 16p Care.)
Ensure that original is positioned correctly on
document glass.
Check that copy paper is loaded correctly.
Ensure that the original is face down on the
document glass or face up in the ADF.
Check for a broken corotron wire. Refer to Pro
16p Care section for the location of the corotron
wire.