General System Troubleshooting - Diamond Engineering DAMS 000 Series User Manual

General System Troubleshooting

Problem
Power supply light
on but controller is
not on
Controller light is on
but positioner does
not move
Only one axis is
moving
Wrong axis moving
ERROR: Driver for
[instrument] not
found
Out of memory
Matlab Error
Excel Export Crashes
If you are experiencing any of the above problems or an unlisted problem and cannot determine the
cause, please do not hesitate to
Troubleshooting & Service
Possible Causes
Power supply not connected
correctly, Power Switch is not
turned ON?
USB cable not connected?
Driver not installed? Improper
port selection in DAMS
software?
Loose cable connection?
Controller error?
Reversed cable connections?
Improper positioner settings?
Instrument not configured
properly in Agilent VEE
Runtime I/O configuration?
Measuring with too many
frequency points for physical
resolution settings?
Is Agilent VEE Pro Runtime set
to run as administrator?
Is Excel installed on PC?
Are there are least 3 sheets?
Do sheet names shown in
DAMS software match excel?
contact us. We are happy to assist in resolving any issues.
Solutions
Check the above items and if all is correct, please
contact us for service.
Check all connections and reboot. Open "positioner
settings" and click "Find". If controller not found,
go to: Control Panel → System → Device Manager
→ COM Ports. Verify the DAMS Platform Controller
is listed. If not, follow the "USB Driver Installation &
Configuration" for x000 Series or "x100 USB Driver
Installation & Configuration" for x100 Series.
With the controller off, disconnect and then reconnect
yellow cables.
Verify all positioner settings within the software and/or
reverse yellow cables.
Read instrument configuration instructions. Contact us
if problem persists.
Reduce the number of points, or limit the AZ / EL
extents.
Open C:\program files (x86)\Agilent\Vee Pro Runtime,
right click veerun.exe and select properties, click the
compatibility tab and select "RUN AS ADMINISTRATOR"
In Excel, click file, options and change default number
of sheets.
In DAMS software open excel export and click sheet
names, verify the names match the default sheet names
in excel.
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