Electrolux EKS985X User Manual page 64

64 www.electrolux.com
Problem
The display shows "Con‐
nection error. Touch the
display to show the op‐
tions.".
The display shows "Con‐
nection error. Touch the
display to show the op‐
tions.".
My Electrolux cannot con‐
nect to the oven.
My Electrolux cannot con‐
nect to the oven.
My Electrolux frequently
cannot connect to the
oven.
My Electrolux frequently
cannot connect to the
oven.
The image from the cam‐
era is not visible in My
Electrolux.
The quality of image from
the camera is poor.
The image from the cam‐
era has too much light re‐
flections.
Possible cause
Trouble with wireless sig‐
nal
Wrong wireless network ID
or password.
Trouble with wireless net‐
work signal.
New router installed or
router configuration
changed.
The wireless network sig‐
nal strenght is weak.
The wireless signal is dis‐
rupted by microwave appli‐
ance.
The wireless network sig‐
nal strenght is weak.
The camera lens is dirty.
The light in the room is too
strong.
Remedy
Check your wireless net‐
work.
Restart the router.
Reset Wi-Fi settings to
start the configuration
process again.
Follow the instructions on
the display.
Check if your mobile de‐
vice is connected to the
wireless network.
Check your wireless net‐
work and router.
Restart the router.
To configure oven and mo‐
bile device again, refer to
the chapter "Before first
use".
Move router as close to the
oven as possible.
Turn off the microwave ap‐
pliance.
Avoid using the microwave
and the Remote Control of
the oven at the same time.
The microwaves disrupt
the Wi-Fi signal.
Restart the router.
If the problem remains,
move router as close to the
oven as possible.
Make sure nothing is be‐
tween the lens and the
door glass. Refer to the
"Care and Cleaning" chap‐
ter for camera cleaning.
Adjust the brightness and
contrast of the camera us‐
ing the settings in My Elec‐
trolux.
Clip the anti-reflective
shield for the camera on
the oven door handle.