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3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re-
install options one at a time to locate the problem.
4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this
error. Update UEFI firmware if applicable.
5. Remove and re-install CMOS battery on system board for 30 seconds to clear CMOS contents. If it
boots successfully, then restore system settings.
6. If problem persists, collect Service Data log.
7. Contact Lenovo Support.
• FQXSPFW0002N: The System [ComputerSystemElementName] encountered a firmware hang.
This message is for the use case when an implementation has detected a System Firmware Hang.
Severity: Error
Serviceable: Yes
Automatically notify Support: No
Alert Category: System - Boot failure
SNMP Trap ID: 25
CIM Prefix: PLAT CIM ID: 0186
User Action:
Complete the following steps:
1. Original UEFI settings are still present. If customer desires to continue using the original settings,
select Save Settings.
2. If User did not intentionally trigger the reboots, check logs for probable cause. For example, if there is
a battery fault event, follow the steps to resolve that event.
3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re-
install options one at a time to locate the problem.
4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this
error. Update UEFI firmware if applicable.
5. Remove and re-install CMOS battery on system board for 30 seconds to clear CMOS contents. If it
boots successfully, then restore system settings.
6. If problem persists, collect Service Data log.
7. Contact Lenovo Support.
• FQXSPFW2001I: The System [ComputerSystemElementName] has detected a POST Error
deassertion.
This message is for the use case when an implementation has detected that Post Error has deasserted.
Severity: Info
Serviceable: No
Automatically notify Support: No
Alert Category: Critical - Other
SNMP Trap ID: 50
CIM Prefix: PLAT CIM ID: 0185
User Action:
Information only; no action is required
• FQXSPIO0001L: The connector [PhysicalConnectorElementName] has encountered a
configuration error.
.
Chapter 2
XClarity Controller events
47
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