Technical Support Procedures - Supermicro X13SCL-IF User Manual

Super X13SCL-IF User's Manual

3.2 Technical Support Procedures

Before contacting Technical Support, take the following steps. Also, note that as a motherboard
manufacturer, Supermicro also sells motherboards through its channels, so it is best to first
check with your distributor or reseller for troubleshooting services. They should know of any
possible problems with the specific system configuration that was sold to you.
1. Go through the Troubleshooting Procedures and Frequently Asked Questions (FAQ)
sections in this chapter or see the FAQs on our website
FAQ/index.php) before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website
ResourceApps/BIOS_IPMI_Intel.html).
3. If you still cannot resolve the problem, include the following information when contacting
Supermicro for technical support:
•
Motherboard model and PCB revision number
•
BIOS release date/version (This can be seen on the initial display when your system first
boots up.)
•
System configuration
4. An example of a Technical Support form is on our website at
com/RmaForm/.
5. Distributors: For immediate assistance, have your account number ready when placing
a call to our Technical Support department. We can be reached by email at
supermicro.com.
(https://www.supermicro.com/
(https://www.supermicro.com/
https://www.supermicro.
58
support@