IBM 5225 Operator's Manual page 85

If your printer develops a problem, use the procedures in this chapter to solve it.
"Recognizing Printer Status" in Chapter 5 lists all the possible printer status condi-
tions. If the status indicates a problem that must be solved before printing can
occur, you are referred to this chapter.
If you have an intermittent problem, you should run Test before switching off the
printer power for the day (see "Using Test" in Chapter 5). The page of test data
printed during Test may contain error information, and you should save it for
service personnel.
If you have a problem that cannot be identified, record the information listed on
the Service Request Checklist (see the last page of this chapter) and request
service.
Problem Recovery Procedure
Follow these steps to recover from a printer problem:
Step t
Press the Stop Reset key and retry the operation
that was in progress when the problem occurred.
Step2
If the same status occurs, attempt to run Test and
save the page of test data for service personnel.
(See "Using Test" in Chapter 5.)
Step3
Open the front door and the top cover; then check
the forms path for foreign objects, such as paper
clips and rubber bands: remove any that you find.
Step4
Ensure that the thickness control is set
correctly (see "C. Adjusting the Thickness
Control" in Chapter 3).
Step 5
If Test is being used (Mode Switch in Test),
ensure that single-part forms are being
used and that the thickness control is set
for single-part forms.
Step6
Check for correct forms feeding into and through
the printer (see Chapter 3 for forms loading
information).
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