Troubleshooting - FujiFilm instax Pal User Manual

Troubleshooting

Please check the following items before considering a problem to
be a malfunction. If the problem persists even after taking action,
please contact the FUJIFILM service center for repair in your
country or visit the website below.
FUJIFILM website: http://www.fujifilm.com/
If the following problem occurs...
Problem Possible causes and solutions
I cannot turn on The battery may not be charged. Please
the camera. charge the camera.
The battery loses If you use the camera in a very cold
its charge environment, the battery will drain quickly.
quickly. Please keep the camera warm before
shooting.
The power cut The battery level may be low. Please charge
off during use. the camera.
Charging does Make sure that the USB power adapter plug
not start. is properly connected to the power outlet.
The camera At low temperatures, charging may take
takes too long longer.
to charge.
The LED flashes Charge the battery in a temperature range
red during of +5°C to +40°C. If you cannot charge the
charging camera in this range, contact your FUJIFILM
dealer or support center.
I cannot shoot • Make sure that the power is on.
when I press the • If the battery level is low, please charge the
shutter button. camera.
• If the internal memory or SD card is full,
transfer the data to the app or delete
unnecessary images.
• Use a SD card formatted with this unit.
• If the contact surface of the SD card (gold
part) is dirty, wipe it with a soft, dry cloth.
The flash does Check that the flash setting is set to OFF.
not fire. Select a setting other than OFF on the app.
Even though the • Check that you are too far from the subject.
flash fired, the Please shoot within the flash range.
image is dark. • Hold the camera correctly so that you do
not obstruct the flash with your fingers.
The image is If the lens has dirt on it such as fingerprints,
blurred. clean the lens.
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Problem Possible causes and solutions
The camera • There may be a temporary malfunction.
does not work Please turn off/on the camera.
properly. • The battery may be exhausted. Please
charge the camera.
• If it still does not work properly, please
press the reset button located above the
microSD card slot.
* If you press the reset button, the setting
data saved in the camera will be deleted.
(Shooting data will be remained.)
I cannot connect • Make sure the mode selector switch on the
to the app. bottom is set to "Fun" mode.
• Check your smartphone's Bluetooth
connection.
• Please check the latest version of the app.
I cannot connect • Make sure the mode selector switch on the
to an INSTAX bottom is set to "Link" mode.
printer. • Make sure your INSTAX printer is turned
on.
• If there is shooting data in the internal
I can't transfer
the shooting memory, connect to the app and
transfer the shooting data before
data to the
inserting or replacing the SD card. If you
gallery.
insert the SD card without transferring
the data, you will not be able to move
the data you have shot so far to the
gallery.
• When shooting in "Link" mode without
connecting to an INSTAX printer, the
shooting data will be saved, but the data
cannot be transferred to the gallery.
* Data can be moved and viewed from the
Media settings menu in the app.
The captured Check if the camera is turned on and is
data is not properly connected to the app.
automatically It will not be transferred automatically in the
transferred to following cases:
the app. • Data taken in "Link" mode
• The SD card was replaced with
untransferred images remained.
The camera The camera turns off after a certain period of
turns off while time, regardless of whether the app is
connected to connected or not. The default is 2 minutes.
the app. You can change it in the settings.
Firmware When updating the firmware via the app,
update fails. change the time or communication
environment and try again.
I want to check You can check the data in the internal
the image data memory and SD card with "Media
in the internal restrictions" in the Media settings menu. It
memory or SD also supports data movement and
card on the downloading to the smartphone itself.
camera.