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HP mt45 Maintenance And Service Manual

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Maintenance and Service Guide
HP mt45 Mobile Thin Client

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  • Page 1 Maintenance and Service Guide HP mt45 Mobile Thin Client...
  • Page 2 HP End User License Not all features are available in all editions or HP Inc. under license. DisplayPort and the Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self- Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................5 Right ..................................5 Left ..................................7 Displays .................................. 8 Keyboard area ..............................11 Touchpad ............................11 Lights ..............................12 Buttons, vents, speakers, and fingerprint reader ................14 Special keys ............................15 Hot keys (select products only) ......................
  • Page 8 Display assembly ..........................64 Top cover ............................74 7 Interpreting system validation diagnostic front panel LEDs and audible codes ..........75 8 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 77 Using Computer Setup ............................77 Starting Computer Setup ........................77 Navigating and selecting in Computer Setup ...................
  • Page 9 Using HP PC Hardware Diagnostics UEFI ......................82 Starting HP PC Hardware Diagnostics UEFI ..................83 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........83 Downloading the latest HP PC Hardware Diagnostics UEFI version ......83 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 10 Requirements for specific countries and regions ..................... 103 16 Statement of memory volatility ........................ 105 Nonvolatile memory usage ..........................108 Questions and answers ............................. 110 Using HP Sure Start (select models only) ......................111 17 Recycling ..............................112 Index ................................113...

  • Page 11: Product Description

    HP USB-C Dock G4–maximum resolution = dual 2K @ 60 Hz, single 4K @ 60 Hz; dock connectors: 1 HDMI, 2 DisplayPorts HP Elite USB-C Dock G5–maximum resolution = dual 2K @ 60 Hz, single 4K @ 60 Hz; dock ●...
  • Page 12 RTL8111EPH-CG (DASH) The following support S3/S5 wake on LAN/HBMA (via out of band): HP USB-C Dock G4, HP Thunderbolt Dock 120 W G2, HP USB-C Mini Dock, HP Elite USB-C Dock G5, and HP USB-C Universal Dock G2 The following support S0/S3/S5 MAPT (via out of band): HP USB-C Dock G4, HP Thunderbolt Dock...
  • Page 13 Dual point, non-backlit, spill resistant with drain Dual point, backlit, spill resistant with drain, with HP Dura Keys ● Dual point, backlit, spill resistant with drain, with HP Dura Keys, privacy ● Touchpad Support for Microsoft® precision touchpad default gestures...
  • Page 14 Support for models without a fingerprint reader Smart card reader (active) Support for models without a smart card reader Preboot authentication (password, smart card) Hardware enforced Firmware Protection: HP Hardware Root of Trust + Sure Start Gen5 Operating system Operating system version: ThinPro HP ThinPro 7.x...

  • Page 15: Components

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 16 Table 2-1 Right-side components and their descriptions (continued) Component Description RJ-45 (network) jack/status lights Connects a network cable. Green (left): The network is connected. ● ● Amber (right): Activity is occurring on the network. Docking connector Connects an optional docking device. USB Type-C SuperSpeed port and DisplayPort When the computer is on, connects and charges most USB connector...

  • Page 17: Left

    It is normal for the internal fan to cycle on and off during routine operation. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 18: Displays

    Displays NOTE: Refer to the illustration that most closely matches your computer. Table 2-3 Touch screen display components and their descriptions Component Description WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide area networks (WWANs). Infrared LEDs (2) and webcam LED (select On: One or more cameras are in use.
  • Page 19 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Table 2-4...
  • Page 20 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ● Type HP Documentation in the taskbar search box, and then select HP Documentation. Chapter 2 Components...

  • Page 21: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area...

  • Page 22: Lights

    Lights Table 2-6 Lights and their descriptions Component Description Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off.
  • Page 23 Table 2-6 Lights and their descriptions (continued) Component Description Sharing or presenting light On: Sharing is on. Call answer light On: Call answer is on. Call end light On: Call end is on. (10) Fn lock light On: The key is locked. For more information, see Hot keys (select products only) on page Keyboard area...

  • Page 24: Buttons, Vents, Speakers, And Fingerprint Reader

    Buttons, vents, speakers, and fingerprint reader Table 2-7 Buttons, vents, speakers, and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 25: Special Keys

    Special keys NOTE: Some actions in this table might require an administrator logon. If you cannot access the following information throughout the user guide by following the instructions, then you must first log in to the system using the Admin account. Table 2-8 Special keys and their descriptions Component...

  • Page 26: Hot Keys (Select Products Only)

    Hot keys (select products only) A hot key is the combination of the key and another key. To use a hot key: ▲ Press the key, and then press one of the keys listed in the following table. Table 2-9 Hot keys and their descriptions Description Turns on scroll lock.

  • Page 27: Front

    Front Table 2-11 Front components and their descriptions Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. ●...

  • Page 28: Labels

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-12 Service label components Component HP product name Model number Product ID Serial number Warranty period...
  • Page 29 Table 2-13 Service label components (continued) Component Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Labels...

  • Page 30: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 31 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display assembly Display assemblies are available as spare parts at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Non-touch display not available as a whole assembly...

  • Page 32: Display Assembly Subcomponents

    Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number (21) WWAN module Intel XMM 7360 LTE-Advanced (CAT 9) L15398-001 (22) Solid-state drive (SSD) 128 GB, SATA-3, TLC L62973-001 (23) Battery (3 cell, 50 Wh, 4.33 Ah) 933321-855 (24) Bottom cover...
  • Page 33 Table 3-2 Display components and their descriptions Item Component Spare part number Bezel For use in models with microphone modules L62747-001 For use in models with an HD camera (includes camera privacy cover) L62748-001 For use in models with an IR camera (includes camera privacy cover) L62749-001 Raw panel FHD, non-touch, 250 nits...

  • Page 34: Plastics Kit

    Plastics Kit Table 3-3 Plastics Kit components and their descriptions Item Component Spare part number Plastics kit L60631-001 SIM card reader insert Fingerprint reader insert Smart card reader insert Camera privacy cover (not illustrated) Chapter 3 Illustrated parts catalog...

  • Page 35: Cable Kit

    Cable Kit Table 3-4 Cable Kit components and their descriptions Description Spare part number Cable Kit, includes the following cables: L64668-001 Pointing stick cable USB board cable Card reader cable Touchpad cable Fingerprint reader cable NFC cable Power button board cable FHD display panel cable UHD display panel cable TOP panel cable...

  • Page 36: Miscellaneous Parts

    65 W HP Smart AC adapter, 3 prong 710412-001 65 W USB Type-C, nPFC, 1.8 m L32392-001 65 W HP Smart AC Adapter for use in Argentina 710340-850 65 W HP Smart AC adapter, EM 913691-850 45 W USB Type-C, nPFC, wall mount, 1.8 m...

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Non-conductive, non-marking pry tool ● Magnetic Phillips P1 screwdriver ● Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 40: Personal Grounding Methods And Equipment

    Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids ●...

  • Page 41: Packaging And Transporting Guidelines

    Static-dissipative table or floor mats with hard tie to ground ● ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes Conductive tote boxes ●...

  • Page 42: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 12 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.
  • Page 43 Loosen the six captive screws (1) and the two inset captive screws (2) that secure the bottom cover. Starting under the display in the upper left corner, pry (1) and lift the bottom cover off the computer (2). Reverse the removal procedures to install the bottom cover. Component replacement procedures...

  • Page 44: Solid-State Drive (Ssd)

    Solid-state drive (SSD) Table 5-2 Solid-state drive description and part number Description Spare part number 128 GB, SATA-3, TLC L62973-001 Solid-state drive shielding L68814-001 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).

  • Page 45: Memory Modules

    4 GB (DDR-2666) L10598-850 IMPORTANT: Before adding new memory, make sure you update the computer to the latest BIOS, available at www.hp.com. Before removing the memory module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).

  • Page 46: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Table 5-4 WLAN module description and part number Description Spare part number Intel Wireless-AC 9260 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 (non-vPro, supporting Gigabit Wi-Fi speeds) 920687-001 Before removing the WLAN module, follow these steps: Prepare the computer for disassembly...
  • Page 47 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 48: Wwan Module

    WWAN module The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Table 5-5 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7360 LTE-Advanced (CAT 9) L15398-001 Before removing the WWAN module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).
  • Page 49 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 50: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Table 5-6 Keyboard descriptions and part numbers Description Spare part number Keyboard, backlit L14377-xx1 Table 5-7 Keyboard country codes For use in country Spare part For use in country...
  • Page 51 Insert a screwdriver or similar thin tool into the release hole near the fan, and then press on the back of the keyboard until it releases (2). NOTE: Cables connect the bottom of the keyboard to the system board. Do not prematurely pull the keyboard cables out of the system board connectors.
  • Page 52 Remove the keyboard (5). Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 53: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 81 screws that must be removed, replaced, and/or loosened when servicing authorized service provider only parts.

  • Page 54: Battery

    Battery Table 6-1 Battery description and part number Description Spare part number Battery, 3 cell, 50 Wh, 4.33 Ah 933321-855 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the bottom cover (see Bottom cover on page 32).
  • Page 55 Rotate the top of the battery upward (1), and then lift the battery out of the computer (2). IMPORTANT: When installing the battery, insert the tabs on the bottom of battery into the clips built into the computer (3), and then rotate the battery into place Reverse the removal procedures to install the battery.

  • Page 56: Heat Sink Assembly

    Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal material. Table 6-2 Heat sink description and part number Description Spare part number Heat sink L68813-001 Heat sink shielding L68814-001 Before removing the heat sink assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).
  • Page 57 Thoroughly clean the thermal material from the surfaces of the system board component (1) and the heat sink (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink.

  • Page 58: Rtc Battery

    RTC battery Table 6-3 RTC battery description and part number Description Spare part number RTC battery L17255-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the bottom cover (see Bottom cover on page 32).

  • Page 59: Usb Board

    USB board Table 6-4 USB board and support bracket descriptions and part numbers Description Spare part number USB board (includes support bracket and cable) L62735-001 USB support bracket (included in the Bracket Kit) L62737-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).

  • Page 60: Rj-45 Board With Bracket

    RJ-45 board with bracket Table 6-5 RJ-45 board with bracket description and part number Description Spare part number RJ-45 board with bracket L14386-001 Before removing the RJ-45 board and bracket, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).

  • Page 61: Power Button Board

    Power button board Table 6-6 Power button board description and part number Description Spare part number Power button board assembly (includes cable) L62738-001 Before removing the power button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).

  • Page 62: Speaker Assembly

    Speaker assembly Table 6-7 Speaker assembly description and part number Description Spare part number Speaker assembly (includes cable) L62736-001 Before removing the speaker assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the bottom cover (see Bottom cover on page 32).

  • Page 63: Touchpad

    Touchpad Table 6-8 Touchpad descriptions and part numbers Description Spare part number Touchpad for use in models without an NFC module L62731-001 Touchpad for use in models with an NFC module L62732-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).
  • Page 64 Remove the touchpad from the computer (2). Reverse this procedure to install the touchpad. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 65: Touchpad Button Board

    Touchpad button board Table 6-9 Touchpad button board descriptions and part numbers Description Spare part number Touchpad button board L18311-001 Before removing the touchpad button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the bottom cover (see Bottom cover on page 32).

  • Page 66: Nfc Module

    NFC module Table 6-10 NFC module description and part number Description Spare part number NFC module (includes antenna and touchpad foam) L14385-001 Before removing the NFC module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).

  • Page 67: Smart Card Reader

    Smart card reader Table 6-11 Smart card reader and cable descriptions and part numbers Description Spare part number Smart card reader L62733-001 Smart card reader pass-thru board (for use in models without a smart card) L62743-001 NOTE: This board provides cable pass-through capability for models without a smart card. Smart card reader cable (available in Cable Kit) L64668-001 (Cable Kit) Before removing the card reader, follow these steps:...

  • Page 68: Fan

    Table 6-12 Fan description and part number Description Spare part number L62739-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32). Remove the bottom cover (see Bottom cover on page 32). Remove the battery (see Battery on page 44).
  • Page 69 Remove the fan from the computer (3). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 70: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. Table 6-13 System board descriptions and part numbers Description Spare part number System board (includes AMD Ryzen 3 PRO 3300U Mobile Processor with Radeon Vega Graphics) L62972-301 Before removing the system board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page...
  • Page 71 Disconnect the following cables from the system board: (1) RTC battery cable (2) Fingerprint reader cable (reverse ZIF) (3) NFC module cable (ZIF) (4) Speaker cable (5) Display cable (6) Camera cable (7) Power button board cable (ZIF) (8) USB cable (reverse ZIF) (9) Smart card reader cable (ZIF) Component replacement procedures...
  • Page 72 Remove the five Phillips M2.0 × 3.0 screws that secure the system board to the computer. Lift the right side of the system board up at an angle (1). Pull the system board up and toward the right to release the connectors from the left side of the computer, and then remove the system board (2).

  • Page 73: Fingerprint Reader Assembly

    Fingerprint reader assembly Table 6-14 Fingerprint reader and bracket descriptions and part numbers Description Spare part number Fingerprint reader assembly (includes cable) L62741-001 Fingerprint reader bracket (included in Bracket Kit) L62737-001 Before removing the fingerprint reader assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).

  • Page 74: Display Assembly

    Display assembly NOTE: Displays are not available as whole assemblies – only subcomponent spare parts are available. Display assembly spare part information is also available at Display assembly subcomponents on page Before removing the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 32).
  • Page 75 Lift the display assembly straight up and remove it (2). IMPORTANT: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. Component replacement procedures...
  • Page 76 To remove the display hinge cover, rotate top of hinge cover away from display enclosure to release the tabs (1), and then pull the cover off the enclosure (2). The display hinge cover is available in the Hinge Kit as spare part number L14376-001. When installing the hinge cover, make sure all cables are routed correctly under the hinge cover and the hooks on the end of the cover are aligned correctly with the snaps on the bottom of the display (1).
  • Page 77 Remove the display bezel (4). The display bezel is available using the following spare part numbers: Models with a microphone module: L62747-001 Models with an HD camera: L62748-001 Models with an IR camera: L62749-001 The camera privacy cover is available in the Plastics Kit as spare part number L60631-001. Two types of camera modules are available.
  • Page 78 The HD camera module is available as spare part number L62742-001. The microphone module is available as spare part number L62744-001. IR camera Remove the tape from the module (1), lift upward to release the module from the adhesive on the display enclosure (2), disconnect the cables from the left and right sides of the module (3), and then remove the camera module from the display (4).
  • Page 79 If it is necessary to remove the ambient light sensor board, disconnect the cable from the board (1), lift upward to release the board from the adhesive on the display enclosure (2), and then remove the board from the display (3). The ambient light sensor board is available as spare part number L62745-001.
  • Page 80 On the back of the display panel, lift the tape from the connector (2), and then disconnect the display cable from the rear of the panel (3). The raw display panel is available using the following spare part numbers: FHD panel, non-touch, 250 nits: L62773-001 FHD panel, non-touch, privacy: L62774-001 FHD touch-on panel (TOP), privacy, 1000 nits: L62771-001 If it is necessary to replace the display hinges, remove the three Phillips M2.5 ×...
  • Page 81 If it is necessary to replace the display cable, lift the cable from the routing path in the display enclosure. The display cable is available in the Cable Kit, as spare part number L64668-001. If it is necessary to replace the camera/ambient light sensor cable: HD camera models Disconnect the cable from the ambient light sensor board (1) and from the HD camera (2), and then remove the cable from the display enclosure (3).
  • Page 82 IR camera models Disconnect the cable from the ambient light sensor board (1) from the left (2) and right (3) sides of the IR camera. Then remove the cable from the display enclosure (4). The camera cable is available in the Cable Kit as spare part number L64668-001. If it is necessary to replace the WLAN antenna cables, peel the antennas from the top of the display enclosure (1), remove the antenna cables from the routing path on the bottom of the display enclosure (2), and then remove the antenna cables (3).
  • Page 83 If it is necessary to replace the WWAN antenna cables, peel the antennas from the top of the display enclosure (1), remove the antenna cables from the bottom and sides of the display enclosure (2), and then remove the antenna cables (3). NOTE: The WWAN antennas are available as spare parts with the display enclosure.

  • Page 84: Top Cover

    Top cover Table 6-15 Top cover description and part number Description Spare part number Top cover (includes power button) L62293-001 The top cover remains after removing all other spare parts from the computer. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 85: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: AC adapter ● System board power ● Processor failure ●...
  • Page 86 BIOS The main area (DXE) of BIOS has CAP/NUM 2.2 - Power Follow the Crisis Recovery instructions at become corrupted and there is Blink = 2 http://support.hp.com/us-en/document/ no recovery binary image (red.white) c02693833/. available The embedded controller policy CAP/NUM 2.3 - Power...

  • Page 87: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ▲ Navigating and selecting in Computer Setup ●...

  • Page 88: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 89: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 90: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 91: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 92: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 93: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 94: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 95 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 96: 10 Diagnostics And Troubleshooting

    10 Diagnostics and troubleshooting LEDs Table 10-1 Power and IDE Flash Activity LEDs Status Power LED Off When the unit is plugged into the wall socket and the Power LED is off, the unit is powered off. However, the network can trigger a Wake On LAN event in order to perform management functions. Power LED On Displays during boot sequence and while the unit is on.

  • Page 97: Wake-On Lan

    Wake-on LAN Wake-on LAN (WOL) allows a computer to be turned on or resumed from sleep state by a network message. You can enable or disable WOL in Computer Setup using the S5 Maximum Power Savings setting. To enable or disable WOL: Turn on or restart the computer.

  • Page 98: Resetting The Setup And Power-On Passwords

    Resetting the Setup and Power-on passwords You can reset the Setup and Power-on passwords as follows: Turn off the computer and disconnect the power cord from the power outlet. Remove the side access panel and the metal side cover. Remove the password jumper from the system board header labeled PSWD/E49. Replace the metal side cover and the side access panel.

  • Page 99: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Interpreting POST diagnostic front panel LEDs and audible codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 100 Diagnostic front panel LEDs and audible codes (continued) Activity Beeps Possible Cause Recommended Action Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six times, Pre-video graphics error. For systems with a graphics card: once every second, followed by a Reseat the graphics card.

  • Page 101: Post Numeric Codes And Text Messages

    POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table 10-4 Numeric Codes and Text Messages Control panel message...
  • Page 102 System test using F2 Diagnostics. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer Setup.

  • Page 103: Troubleshooting

    Troubleshooting Basic troubleshooting If the thin client is experiencing operating problems or will not power on, review the following items. Table 10-5 Power-on troubleshooting Issue Procedures The thin client unit is experiencing operating Ensure that the following connectors are securely plugged into the thin client unit: problems.

  • Page 104: Discless (No-Flash) Unit Troubleshooting

    Discless (No-Flash) unit troubleshooting This section is only for those units that do not have ATA Flash capability. Because there is no ATA Flash in this model, the boot priority sequence is: USB device ● ● When the unit boots, the monitor should display the following information: Table 10-6 Diskless unit troubleshooting Item...

  • Page 105: Configuring A Pxe Server

    NOTE: All PXE software is supported by authorized service providers on a warranty or service contract basis. Customers who call the HP Customer Service Center with PXE issues and questions should be referred to their PXE provider for assistance. Additionally, refer to the following: –...

  • Page 106: 11 Backup And Recovery Information

    This chapter provides information on software to be used for backup and recovery. The information in the chapter is standard procedure for most Thin Client products. HP ThinUpdate software is installed on Thin Client computers (select products only) to provide backup and recovery. If it is not installed on your computer, you can download it from http://www.hp.com/support...

  • Page 107: 12 Using Hp Thinupdate To Restore The Image

    ● The Image Capture feature lets you capture an image from an HP thin client and save it to a USB flash drive, which can be used to deploy the image to other thin clients. The Add-on Downloads feature lets you download add-ons from HP to either local storage or a USB flash ●...

  • Page 108: 13 Device Management

    The thin client includes a license for HP Device Manager and has a Device Manager agent preinstalled. HP Device Manager is a thin client optimized management tool used to manage the full life cycle of HP thin clients to include Discover, Asset Management, Deployment and Configuration. For more information on HP Device Manager, visit www.hp.com/go/hpdm.

  • Page 109: 14 Specifications

    14 Specifications Computer specifications Table 14-1 Computer specifications Metric U.S. Dimensions Length 234.0 mm 9.22 in Width 326.0 mm 12.84 in Height (non-touch) 17.9 mm 0.71 in Height (touch) 18.05 mm 0.72 in Weight Models with UHD display 1.48 kg 3.27 lbs Models with FHD display 1.51 kg...

  • Page 110: 35.6 Cm (14.0 In.) Display Specifications

    35.6 cm (14.0 in.) display specifications Table 14-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in. Resolution FHD: 1920 × 1080 Surface treatment Antiglare Brightness FHD (45% CG): 250 nits FHD (72% CG): 1000 nits Viewing angle UWVA Backlight Aspect ratio...

  • Page 111: M.2 Sata Solid-State Drive Specifications

    M.2 SATA solid-state drive specifications Table 14-3 M.2 SATA solid-state drive specifications 128 GB* Height 1.35 mm Weight < 10 g Form factor M.2 2280-D2-B-M Transfer rate up to 540 MB/sec Interface type SATA-3 Ready time, maximum (to not busy) 1.0 ms Access times, logical 0.1 ms...

  • Page 112: 15 Power Cord Set Requirements

    15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 113: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 15-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 114 Table 15-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 115: 16 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 116 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then clear the check box for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 117 Select Hard Drive Utilities. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue.

  • Page 118: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 119 512 KB flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage 109...

  • Page 120: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 121: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 122: 17 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 123: Index

    Index Symbols/Numerics power 14 disabling/enabling Wake-on LAN `product description right touchpad 11 (WOL) 87 RJ-45 (network) 2 diskless troubleshooting 94 display assembly Cable Kit removal 64 AC adapter, spare part numbers 26 contents 25 spare part numbers 64 ambient light sensor board spare part number 25 subcomponents 22 spare part number 23...
  • Page 124 7 pointing stick, identifying 11 scroll lock 16 lights ports using 16 battery 6 HDMI 5 HP PC Hardware Diagnostics UEFI call answer 13 product description 3 downloading 83 call end 13 USB SuperSpeed 5 starting 83 caps lock 12...
  • Page 125 23 removal 57 spare part number 21, 49 regulatory information spare part number 57 USB SuperSpeed port with HP Sleep regulatory label 19 smart card reader board and Charge, identifying 7 wireless certification labels 19 spare part numbers 21...
  • Page 126 WLAN antenna spare part number 23 WLAN antennas, identifying 8, 10 WLAN device 19 WLAN label 19 WLAN/Bluetooth combo card removal 36 spare part number 21, 36 workstation guidelines 28 WWAN antenna spare part number 23 WWAN antennas, identifying 8, 9 WWAN module removal 38 spare part number 22, 38...

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