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HP mt31 Maintenance And Service Manual

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HP mt31 Mobile Thin Client
Maintenance and Service Guide

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  • Page 1 HP mt31 Mobile Thin Client Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License This computer may require upgraded and/ or Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................4 Right ..................................4 Left ..................................5 Display ..................................6 Keyboard area ................................ 7 TouchPad ............................. 7 Lights ..............................8 Button, speakers, and fingerprint reader ................... 9 Special keys ............................
  • Page 8 Heat sink ............................58 Display assembly ..........................60 Power cable ............................67 7 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 68 Using Computer Setup ............................68 Starting Computer Setup ........................68 Navigating and selecting in Computer Setup ................... 68 Restoring factory settings in Computer Setup .................
  • Page 9 Using HP PC Hardware Diagnostics UEFI ......................75 Starting HP PC Hardware Diagnostics UEFI ..................76 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........76 Downloading the latest HP PC Hardware Diagnostics UEFI version ......76 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................

  • Page 11: Product Description

    S3/S5 wake on LAN (AC mode and battery mode) Wireless Integrated WLAN options by way of wireless module (select models only) WLAN antennas built into top of display assembly Supports HP Connection Optimizer with wi-fi load balancing Supports the following wireless adapters via minicard connector:...
  • Page 12 Security lock Integrated fingerprint reader (select models only) TPM 2.0 SLB9670 (Infineon; soldered down) Hardware enforced firmware protection: HP Hardware Root of Trust ANSSI Certified Hardware Root of Trust: Yes Hardware enforced software protection: No Firmware based operating system recovery: No...
  • Page 13 Category Description Windows 10 IoT Enterprise 2019 LTSC 64 Serviceability End-user replaceable parts AC adapter M.2 solid-state drive Memory module WLAN module Keyboard...

  • Page 14: External Component Identification

    External component identification Right Component Description USB Type-C power Connects an AC adapter that has a USB Type-C connector, supplying power to the connector port, SuperSpeed computer and, if needed, charging the computer battery. port, and DisplayPort – and – connector Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

  • Page 15: Left

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 16: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support tab, and then select HP Documentation. ▲ Chapter 2 External component identification...

  • Page 17: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Keyboard area...

  • Page 18: Lights

    Lights Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power-saving ● state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off. Caps lock light On: Caps lock is on, which switches the key input to all capital letters.

  • Page 19: Button, Speakers, And Fingerprint Reader

    Button, speakers, and fingerprint reader Component Description Power button When the computer is off, press the button to turn on the ● computer. When the computer is on, press the button briefly to initiate ● Sleep . When the computer is in the Sleep state, press the button ●...

  • Page 20: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 21: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Icon Description Switches the screen image among display devices connected to the system.

  • Page 22: Bottom

    Bottom Component Description Service doors (2) Provide access to the hard drive bay, the WLAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 23: Locating System Information

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component HP product name Model number Product ID Serial number Warranty period...
  • Page 24 Component Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Chapter 2 External component identification...

  • Page 25: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 26 Item Description Spare part number Display panel assembly Keyboard (includes cable) NOTE: For a detailed list of keyboard country codes, see Keyboard on page No backlight L01072-xxx Backlit L01071-xxx Power button board L01044-001 Top cover L01055-001 TouchPad L01056-001 Speaker assembly L01053-001 Fingerprint reader assembly (includes cable) L01058-001...

  • Page 27: Display Assembly Subcomponents

    Display assembly subcomponents Item Description Spare part number Display bezel Models without a camera L01061-001 Models with a camera L01060-001 Camera module L01065-001 Microphone board L01046-001 Display panel (raw) Display assembly subcomponents...

  • Page 28: Cable Kit

    Item Description Spare part number L44592-001 Display/camera cable assembly L01062-001 Hinge Kit (includes left and right hinges) L01064-001 WLAN antennas L01946-001 Display rear cover (includes wireless antennas) L01059-001 Cable Kit Item Description Spare part number Cable Kit L01047-001 TouchPad cable Power button board cable Card reader board cable USB board cable...

  • Page 29: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit L01050-001 Main service door Fingerprint reader insert (for use in models without a fingerprint reader) Fingerprint reader Bracket Kit Item Description Spare part number Bracket Kit L01051-001 Fingerprint reader bracket USB reader bracket Plastics Kit...

  • Page 30: Miscellaneous Parts

    Top load case 679921-001 Messenger bag 679922-001 Backpack 679923-001 HP keyed cable lock 840158-001 HP Smart AC Adapter dongle, 7.4 mm 734734-001 HP Elite USB-C Docking Station 844550-001 HP USB-C Mini Dock 935327-001 HP USB Travel Dock 844551-001 Chapter 3 Illustrated parts catalog...

  • Page 31: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 32: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 33: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...

  • Page 34: Equipment Guidelines

    Avoid contact with pins, leads, or circuitry. ● ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ●...

  • Page 35: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. This chapter provides removal and replacement procedures for Customer Self-Repair parts.

  • Page 36: Service Doors

    Service doors Description Spare part number Main service door (included in Plastics Kit) L01050-001 Drive service door (included in Hard Drive Hardware Kit) L01049-001 The bottom of the computer has two service doors. The hard drive service door only provides access to the hard drive.
  • Page 37 Lift the bottom of the door upward (2), and then remove the door from the computer (3). Reverse these procedures to install the service doors. Component replacement procedures...

  • Page 38: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Move the cursor over Support to display the pull-down menu, and then click Software & drivers. Type your product name, number, or serial number, and then click Find.
  • Page 39 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 40: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Description Spare part number Intel Dual Band Wireless-AC 8265, 802.11ac, 2×2 Wi-Fi + Bluetooth 4.2 combination adapter (non-vPro) 851594-001 Before removing the WLAN module, follow these steps: Shut down the computer.
  • Page 41 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 42: Solid-State Drive

    M.2 solid-state drive Description Spare part number 128-GB, SATA-3 L01067-001 Before removing the solid-state drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...

  • Page 43: Keyboard

    Keyboard Description Spare part number Keyboard, no backlight L01072-001 Keyboard, backlit L01071-001 Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...
  • Page 44 Lift the top of the keyboard upward, and then rotate the keyboard until it rests on the palm rest. NOTE: A cable (or cables) connect the bottom of the keyboard to the system board. Make sure not to prematurely pull the cables out of the system board connector(s). If applicable, disconnect the backlight cable by lifting the ZIF connector latch (1), and then disconnect the cable from the system board (2).
  • Page 45 Remove the keyboard (5). Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 46: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

  • Page 47: Top Cover

    Top cover Description Spare part number Top cover L01055-001 Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...
  • Page 48 Remove the 6 Torx T8 2.5×5.0 screws from under the keyboard. Disconnect the following cables from the system board: (1) Power button board cable (2) Speaker cable (3) TouchPad board cable (4) Fingerprint reader cable (select products only) Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 49 To remove the top cover, start prying upward on both sides of the TouchPad (1), and then remove the top cover from the computer (2). NOTE: The top cover may be secured very tightly to the computer. TIP: After disengaging the front of the top cover, the rear near the display may remain connected. If this is the case, lift up on the rear part of the top cover to remove.

  • Page 50: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable) L01058-001 Fingerprint reader bracket (included in Bracket Kit) L01051-001 Fingerprint reader insert (included in Plastics Kit; for use in models without a fingerprint reader) L01050-001 Before removing the fingerprint reader assembly, follow these steps: Shut down the computer.
  • Page 51 Lift the fingerprint reader cable (3) and board (4) to disengage the adhesive that secures them to the top cover, and then remove the board and cable assembly from the top cover. Reverse this procedure to install the fingerprint reader assembly. Component replacement procedures...

  • Page 52: Power Button Board

    Power button board Description Spare part number Power button board L01044-001 Power button board cable (included in Cable Kit) L01047-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 53 If you need to replace the cable, note the cable routing path inside of the top cover. Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 54: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly L01053-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...
  • Page 55 Remove the speakers from the top cover (3). IMPORTANT: When removing the speakers, make sure the rubber feet (4) and rubber screw gaskets (5) remain attached to the speakers. These parts must be installed with the speakers. Reverse this procedure to install the speaker assembly. Component replacement procedures...

  • Page 56: Touchpad Assembly

    TouchPad assembly Description Spare part number TouchPad assembly L01056-001 TouchPad assembly cable (included in Cable Kit) L01047-001 Before removing the TouchPad assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 57 Lift the TouchPad off the top cover (4). Reverse this procedure to install the TouchPad assembly. Component replacement procedures...

  • Page 58: Card Reader Board

    Card reader board Description Spare part number Card reader board assembly L01045-001 Card reader board cable (included in Cable Kit) L01047-001 Before removing the card reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 59: Fan

    Description Spare part number L01054-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the sides of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 60 Lift the fan out of the computer (3). Reverse this procedure to install the fan. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 61: Rtc Battery

    RTC battery Description Spare part number RTC battery 746439-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...

  • Page 62: Battery

    Battery Description Spare part number Battery, 4-cell, 48 WHr, 4.21 Ah 851610-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...

  • Page 63: Usb Board

    USB board Description Spare part number USB board L01043-001 USB board cable (included in Cable Kit) L01047-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 64 Remove the USB board from the computer (4). Reverse this procedure to install the USB board. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 65: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. Description Spare part number System board with processor: Intel Celeron 3867U processor L68816-301 Before removing the system board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 66 Disconnect the following cables from the system board: (1): Display cable (2): Power connector cable (3): Hard drive connector cable (ZIF) Remove the 2 Torx T8 2.5×4.0 screws (1) that secure the system board to the computer. Lift the bracket from atop the USB-Type C port (2). The USB bracket is available using spare part number L01051-001.
  • Page 67 Pull the system board away from the connectors on the side of the chassis to remove it from the computer (4). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 68: Heat Sink

    Heat sink All heat sink spare part kits include replacement thermal material. Description Spare part number Heat sink L01052-001 Before removing the heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 69 Lift the heat sink from the system board (2). NOTE: Thoroughly clean thermal material from the surfaces of the system board component (1) and the heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.

  • Page 70: Display Assembly

    Display assembly Description Spare part number Display panel L44592-001 Before disassembling the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...
  • Page 71 Remove the display bezel (5). If it is necessary to remove or replace the display panel, remove the 4 Phillips M2.0×2.0 screws (1) that secure the display panel to the enclosure. Rotate the display panel onto the keyboard (2) to gain access to the display cable connector on the back of the panel.
  • Page 72 Remove the panel (4). To remove the display enclosure, remove the 4 Phillips broad head M2.5×2.5 screws (1) from the bottom of the display hinges and the 2 Phillips M2.0×2.0 screws (2) from the inside of the display hinges. Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 73 Separate the display enclosure from the hinges. To remove the display hinges and brackets, remove the 4 Torx T8 2.5×4.0 screws (1) that secure the hinges to the computer, and then slide the hinges toward each other to remove them (2). Component replacement procedures...
  • Page 74 If it is necessary to replace the WWAN antennas, peel the antennas from the display enclosure (1), remove the cables from the clips in the sides of the enclosure (2), and then lift the cables and antennas from the enclosure (3). If it is necessary to replace the WLAN antennas, peel the antennas from the display enclosure (1), remove the cables from the clips in the sides of the enclosure (2), and then lift the cables and antennas from the enclosure (3).
  • Page 75 If it is necessary to remove or replace the IR camera, disconnect the cable from both sides of the camera (1), and then peel the camera module up to remove it from the adhesive that secures it to the enclosure (2) .
  • Page 76 If it is necessary to remove or replace the IR display/camera cable, lift the cable from under the tab that secures it to the enclosure (1), and then remove the cable from the display enclosure (2). If it is necessary to remove or replace the HD display/camera cable, remove the cable from under the tab that secures it to the enclosure (1), and then remove the cable from the display enclosure (2).

  • Page 77: Power Cable

    Power cable Description Spare part number Power cable L01048-001 Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...

  • Page 78: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup ●...

  • Page 79: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 80: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 81: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 82: Using Hp Thinupdate To Restore The Image

    The USB flash drive option creates a bootable USB flash drive that can be used to deploy the image to other thin clients. The Image Capture feature lets you capture an image from an HP thin client and save it to a USB flash ●...

  • Page 83: Device Management

    The thin client includes a license for HP Device Manager and has a Device Manager agent pre-installed. HP Device Manager is a thin client optimized management tool used to manage the full life cycle of HP thin clients to include Discover, Asset Management, Deployment and Configuration. For more information on HP Device Manager, please visit www.hp.com/go/hpdm.

  • Page 84: 10 Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 85: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 86: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 87: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 88 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 10 Using HP PC Hardware Diagnostics...

  • Page 89: 11 Specifications

    11 Specifications Computer specifications Metric U.S. Dimensions Depth 234.0 mm 9.21 in Width 326.0 mm 12.83 in Height (non-touch) 19.8 mm 0.78 in Height (touch) 21.4 mm 0.84 in Weight (1 DIMM, WLAN, webcam, no fingerprint reader, no WWAN) Non-touch, M.2 SSD 1.49 kg 3.28 lbs Non-touch, hard drive...

  • Page 90: 33.8-Cm (13.3-In) Display Specifications

    Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 33.8-cm (13.3-in) display specifications Metric U.S.

  • Page 91: Solid-State Drive Specifications

    Solid-state drive specifications 128-GB* 256-GB* 512-GB* Height 1.0 mm 1.0 mm 1.0 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Transfer rate Sequential read up to 2150 MB/sec up to 2150 MB/sec up to 2150 MB/sec...

  • Page 92: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 93: 13 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 94 Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. During the reboot, press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

  • Page 95: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 96 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Chapter 13 Statement of memory volatility...

  • Page 97: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 98: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 99: 14 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 100: Index

    80 hot keys left TouchPad 7 DisplayPort connector microphone mute 11 power 9 identifying USB Type-C 4 HP PC Hardware Diagnostics UEFI right TouchPad 7 drive light, identifying 6 downloading 76 starting 76 using 75 Cable Kit electrostatic discharge 22...
  • Page 101 14 caps lock 8 USB Type-C DisplayPort wireless certification labels 14 fn lock 8 connector 4 Remote HP PC Hardware Diagnostics hard drive 6 USB Type-C power connector 4 UEFI settings microphone mute 8 USB Type-C SuperSpeed 4...
  • Page 102 TouchPad zone Screw Kit, spare part number 20 identifying 7 security cable slot, identifying 5 TPM settings 70 security, product description 2 transporting guidelines 23 serial number, computer 13 traveling with the computer 14 service doors removing 26 spare part number 26 spare part number 16 serviceability, product description 3 USB board...

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