LG CineBeam PU700R-GL Owner's Manual page 143

96
Troubleshooting Movie Playback Issues
Please check the list below when you experience the following symptoms during use of
the product. It may not be a failure.
For more information about supported files, see "Using the [Media Player]".
I cannot find a file in the [Media Player].
• Check that the files on the USB storage device can be read by a PC.
•
Check that the file extension is supported.
• Change the filter to [All].
I get a message saying "This file is not supported" or the sound is playing
normally but the video is not.
• Check that the file plays without any problems on a PC's video player. Also check
for file damage.
•
Check that the file extension is supported.
• Check that the resolution is supported.
• Check that the video codec is supported.
•
Check that the frame rate is supported.
I get a message saying "This audio is not supported" or the video is playing
normally but the audio is not.
•
Check that the file plays without any problems on a PC's video player. Also check
for file damage.
• Check that the file extension is supported.
• Check that the audio codec is supported.
•
Check that the bit rate is supported.
• Check that the sample rate is supported.
• Check that the audio channel separation is supported.