Canon EOS 2000D Instruction Manual page 124

Responding to Error Messages
63: Wireless LAN authentication failed
Are the camera and the access point set to use the same

authentication method?
The camera supports the following authentication methods: [Open

system], [Shared key], and [WPA/WPA2-PSK] (p.74, 92).
Are the camera and the access point set to use the same

encryption key for authentication?
The setting is case-sensitive, so check upper- and lower-case

characters. Make sure that the correct encryption key for
authentication is set on the camera (p.85, 101).
If filtering by MAC address is active, is the MAC address of the

camera used registered at the access point?
Register the MAC address of the camera used at the access point.

The MAC address can be checked on the [General sett.] screen
(p.116).
64: Cannot connect to wireless LAN terminal
Are the camera and the access point set to use the same

encryption method?
The camera supports the following encryption methods: WEP,

TKIP, and AES (p.74, 92).
If filtering by MAC address is active, is the MAC address of the

camera used registered at the access point?
Register the MAC address of the camera used at the access point.

The MAC address can be checked on the [General sett.] screen
(p.116).
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