HP Cloudline CL2100 G3 806R User And Maintenance Manual page 100

Be sure legacy support for a USB CD-ROM driver is enabled in the BIOS and be sure that the
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drive boot option in the BIOS is set up so that the server boots from the CD-ROM drive first.
If the data read from the driver is inconsistent, or if the drive cannot read the data, be sure that the
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inserted CD or DVD format is valid for the drive. For example, be sure not to insert a DVD into a
drive that only supports CDs.
Drive is not detected
2.
Be sure no loose connections exist.
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See the drive documentation to be sure cables are connected as required.
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Be sure the cables are working properly. Replace with known functional cables to test whether the
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original cables were faulty.
Be sure the USB port functions normally with a USB CD-ROM drive.
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Be sure legacy support for a USB is set enabled in the BIOS.
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Drive problems (hard drives and solid state drives)
Drives are not recognized
1.
See the hard drive and server documentation to be sure the hard drive is compatible with the
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server.
See the SAS RAID card documentation to be sure the RAID card is compatible with the server.
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Be sure no power problems exist.
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Be sure no loose connections exist.
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Be sure the driver or backplane is connected properly.
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Be sure legacy support for SAS is set up correctly.
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Connect only one hard drive directly from the SATA port to determine if the server is causing the
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problem.
Boot to the BIOS RU tool to determine if the SAS controller can be detected.
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Connect only one hard drive directly from the SAS port using a SAS-SATA cable to determine if
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the problem is with the SAS cable.
Replace the current SAS cable with another correctly functioning SAS cable to determine if the
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problem is with the SAS cable.
Be sure the RAID card controller is correct and supports the hard drive.
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Replace the current SAS RAID card with a correctly functioning SAS RAID card.
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Be sure the SAS backplane board driver is the latest driver
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Replace the current backplane board with a correctly functioning backplane board
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Data is inaccessible
2.
Action:
Be sure the files are not corrupt. Run the repair utility for the operating system.
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Be sure no viruses exist on the server. Run a current version of a virus scan utility.
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Be sure the TPM is enabled in BIOS.
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Be sure the firewall setting is correct.
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When migrating encrypted data to a new server, be sure to follow the recovery procedures.
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Diagnostic flowcharts 100