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Select Call.
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After your agreement, or if the Mercedes
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me connect service "Accident and Break-
down Management" is active, the vehicle
data is transferred automatically
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page 287).
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A Mercedes-Benz Customer Center
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employee takes your call and organizes the
breakdown and accident assistance.
You may be charged for these services.
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Depending on the severity of the accident, an
automatic emergency call can be initiated.
This has priority over all other active calls.
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In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear after a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Center or
have already received support, this prompt
can be ignored or declined.
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If you answer the prompt for support from the
Mercedes-Benz Customer Center with Later,
the message will be hidden and appear again
later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be confirmed or declined. After being
declined, this will not be shown again.
▌Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Center. You will then receive individual recom-
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to the
maintenance management service, the multime-
dia system reminds you after a certain amount of
time that a service is due. A prompt appears ask-
ing if you would like to make an appointment.
To arrange a service appointment: select Call.
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After your agreement the vehicle data is sent
and a Mercedes-Benz Customer Center
employee deals with your appointment. The
information is then sent to your desired
service outlet.
Multimedia system 285
This will contact you to confirm the appoint-
ment and if necessary consult about the
details.
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If you select
Later
after the service message
appears, the message is hidden and reap-
pears at a later time.
▌Data transferred during a Mercedes me call
If you initiate a service call using Mercedes me,
data is transferred to enable targeted advice and
an efficient service.
The following requirements must be fulfilled for
the transfer of the data:
The ignition is switched on.
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The required data transfer technology is sup-
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ported by the mobile phone network provider.
The quality of the mobile connection is suffi-
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cient.
Multi-stage transfer depends on the following fac-
tors:
Reason for the initiation of the call
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The available mobile phone transmission tech-
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nology
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