Warranty Conditions - Cadel Cristal 7 Up User Manual

• With wood-burning appliances, the fuel must comply with the current EN ISO 17225-5 class A1 regulation. Check the correct
moisture of the fuel, as it must be within the range of 12 - 20% (it is best if the moisture is close to 12%, as is normally used in
certification). As the fuel moisture increases, different combustion air settings are required, which are implemented from the
combustion air register, thereby modifying the mixture of primary and secondary air
• It is important to check the operation of devices that can affect performance (for example air fans or electric safety devices) in
case of damage due to handling.
• Nominal performance has been obtained by setting the maximum flame power and room ventilation in automatic mode.
4.4

WARRANTY CONDITIONS

The duration, conditions and limitations of CADEL S.r.l. can be found on the guarantee card enclosed with the device.
The company guarantees the product, with the exception of elements subject to normal wear listed below, for a period of
2 (two) years from the date of purchase attested by:
• a document to serve as proof of purchase (invoice and/or receipt) that shows the name of the vendor and the date on which
the purchase was made;
• forwarding of the completed certificate of guarantee within 8 days of purchase.
Furthermore, the product must be installed and started by specialised personnel who must, where provided, issue a declaration of
conformity of the plant and of the proper functioning of the product, for the warranty to be valid and effective.
We recommend testing the product before completion with the relative finishes (claddings, painting of walls, etc.).
Installations not meeting the current standards, improper use and lack of maintenance as expected by the manufacturer, void the
product warranty.
The guarantee is valid on the condition that the instructions and warnings contained in the use and maintenance manual are
observed, and therefore the product is used correctly.
The replacement of the entire system or the repair of one of its components does not extend the guarantee period, and the original
expiry date remains unchanged.
The guarantee covers the replacement or free repair of parts recognised as being faulty at source due to manufacturing
defects.
To benefit from the guarantee, in the event of a fault, the customer must have the guarantee certificate and present it with the
proof of purchase document to the Technical Assistance Office.
The guarantee does not cover malfunctions and/or damage to the appliance that arise due to the following causes:
• Damage caused during transportation or relocation.
• All parts that develop faults due to negligence or improper use, incorrect maintenance, installation that does not comply with
the manufacturer's instructions (always refer to the installation and use manual provided with the appliance).
• Incorrect dimensioning with regards to the use or faults in the installation or failure to adopt the necessary devices to guaran-
tee proper execution.
• Improper overheating of the equipment, use of fuels not conforming to the types and quantities indicated in the instructions
provided.
• Further damage caused by incorrect user interventions in an attempt to fix the initial fault.
• Worsening of the damage due to the continued use of the equipment by the user, once the defect has been noticed.
• In the presence of a boiler, any corrosions, incrustations or breaks caused by water flow, condensation, hardness or acidity of
the water, improperly performed descaling treatments, lack of water, mud or limescale deposits.
• Inefficiency of chimneys, flues or parts of the plant affecting the equipment.
• Damage caused by tampering with the appliance, atmospheric agents, natural disasters, vandalism, electrical discharges, fires,
faults in the electric and/or hydraulic system.
• Failure to have the stove cleaned on an annual basis by an authorised technician or qualified personnel will result in the loss
of the warranty.
Also excluded from this guarantee are:
• Parts subject to normal wear such as gaskets, glass, claddings and cast iron grids, painted, chrome-plated or gilded parts,
handles and electric cables, bulbs, indicator lights, knobs, all parts which can be removed from the hearth.
• Variations in colour of the painted or ceramic/serpentine parts and craquelure ceramics as they are natural characteristics of
the material and product use.
• Masonry work.
• Plant parts (if present) not supplied by the manufacturer.
Any technical interventions on the product to eliminate the above-said defects and consequent damages must be agreed upon
with the Technical Assistance Centre, who reserves the right to accept the relative appointment or not. However, said interventions
will not be carried out under warranty but as technical assistance to be granted at part of any eventual and specific agreed condi-
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Stufe a pellet