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25 Appendix
Warranty terms and conditions
Model
All EcoForce EFW Range
Conditions
(1) General Warranty
If within 2(Two) years of the invoice date or commissioning date of a water heater supplied by Lochinvar Ltd.,
following verification, and at the sole discretion of Lochinvar Ltd., an assembly or part (with exclusion of the heat
exchanger) proves to be defective or fails to function correctly due to manufacturing and/or material defects, then
Lochinvar Ltd. shall repair or replace this assembly or part.
(2) Ancillary Options
Any ancillary options purchased with the water heater are covered via a standard 12-month parts only warranty.
This includes items such as circulating pump, frame, and flue kits.
The warranty starts from the date of delivery, unless commissioned by Lochinvar in which case warranty starts
from the date of commissioning which can be up to a maximum of 6 months after the date of delivery.
(3) Heat Exchanger Warranty
The EcoForce low water content stainless steel heat exchanger has a manufacturing defect warranty of up to 5(five)
years. This provides coverage to the end user via Lochinvar that if the heat exchanger becomes unserviceable due
to a material or workmanship defect it will be replaced.
(5) Exclusions
#Service parts and consumables are not included within the above warranty period, this includes (but is not limited
to) any part identified within the Installation manual which should be changed as part of the service regime for the
appliance. These parts have a 12-month warranty from the date of commissioning or from the date of delivery to
site.
The warranty set out in articles 1 and 2 will not apply in the event of:
a. damage to the water heater caused by an external factor.
b. misuse, neglect (including frost damage), modification and incorrect and/or unauthorized use of the water
heater.
c. contaminants or other substances having been allowed to enter the heat exchanger.
d. any attempts at repair to a defective water heater other than by an approved service engineer.
Warranty Period
Heat Exchanger
All other components#
Working temperature must be no greater than 85°C.
Flow switch must be fitted and connected to the water heater control.
Water quality must comply with the guidance within the ICM instructions
5 Years
2 Years
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