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Troubleshooting
Problem
Low heat / Low flame
For propane - improper lighting procedure.
when valve turned to
high.
For natural gas - undersized supply line.
For both gases - improper preheating.
Excessive flare-ups/
Sear plates installed incorrectly.
uneven heat.
Improper preheating.
Excessive grease and ash build on sear
plates and in drip pan.
Burners burn with yellow
Possible spider web or other debris in
flame, accompanied by
burner.
the smell of gas.
Rear and Side burners will
Dead battery / or installed incorrectly.
not light with the igniter,
but will light with a match.
Loose electrode wire or switch terminal
wires.
Main burner will not light
Jet-fire outlet is dirty or clogged.
with the igniter, but will
light with a match.
Humming regulator.
Normal occurrence on hot days.
Burners will not cross light
Dirty or corroded cross light brackets.
each other.
"Paint" appears to be
Grease build-up on inside surfaces.
peeling inside lid or hood.
N415-0526CE-GB-DE Jul 11.20
Possible Causes
Solution
Ensure lighting procedure is followed
carefully. All gas grill valves must be in the
off position when the tank valve is turned
on. Turn tank on slowly to allow pressure to
equalize. See lighting instructions.
Pipe must be sized according to installation
code.
Preheat grill with both main burners on high
for 10 to 15 minutes.
See assembly instructions.
Preheat grill with main burners on high for 10
to 15 minutes.
Clean sear plates and drip pan regularly. Do
not line pan with aluminum foil. Refer to
cleaning instructions.
Thoroughly clean burner by removing. See
general maintenance instructions.
Replace with heavy duty premium battery.
Check that electrode wire is firmly pushed
onto the terminal on the back of the igniter.
Check that the lead wires from the module
to the ignition switch (if equipped) are firmly
pushed onto their respective terminals.
Clean jet-fire outlet with a soft bristle brush.
This is not a defect. It is caused by internal
vibrations in the regulator and does not affect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
Clean or replace as required.
This is not a defect. The finish on the lid
and hood is porcelain, and will not peel.
The peeling is caused by hardened grease,
which dries into paint-like shards, that flake
off. Regular cleaning will prevent this. See
cleaning instructions.
17
EN
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