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For Windows Server 2012: Hardware and Sound
Copying difficulties
Difficulties
Cannot make a copy.
Vertical black line appears in copies.
Copies are blank.
Scanning difficulties
Difficulties
TWAIN or WIA errors appear when starting to scan.
(Windows)
TWAIN or ICA errors appear when starting to scan. (Mac) Make sure the Brother TWAIN driver is selected as the
OCR does not work.
Cannot scan.
Software difficulties
Difficulties
Cannot install software or print.
Related Information
•
Troubleshooting
Related Topics:
•
Clean the Scanner
Suggestions
Make sure you pressed Copy and the machine is in Copy
mode.
Contact your administrator to check your Secure Function
Lock Settings.
Black vertical lines on copies are typically caused by dirt
or correction fluid on the glass strip, or the corona wire is
dirty. Clean the glass strip and scanner glass and the
white bar and white plastic above them.
Make sure you are loading the document correctly.
Suggestions
Make sure the Brother TWAIN or WIA driver is selected
as the primary source in your scanning application. For
™
example, in Nuance
PaperPort
Scan Settings > Select to choose the Brother
TWAIN/WIA driver.
primary source.
Try increasing the scanning resolution.
Contact your administrator to check your Secure Function
Lock Settings.
Suggestions
(Windows )
Run the install program again. This program will repair
and reinstall the software.
™
14SE, click Desktop >
570
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