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Appendices
Appendix E: Troubleshooting, continued
Sound
Symptom
1.
There is no sound even when the
volume is turned up.
2.
The sound does not match the screen
picture.
3.
The sound from my A/V receiver does
not match the screen picture (I should
hear the correct audio from my A/V
receiver).
4.
Cannot select an audio-only device; it
does not appear in the Input Selection
menu.
5.
.
Sound is coming from the TV speakers
instead of the A/V receiver.
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Remarks
•
Check if the MUTE key is on.
The TV's analog Listen to setting may be set to SAP (analog
•
program from the ANT input) but no SAP is being broadcast.
•
Check that the Sound > Audio > TV Speakers option is set to On
to hear sound from the TV speakers. Possibly the TV Speakers
option is Off or set to Center but there is no A/V receiver con-
nected.
If using an A/V receiver, check that the Sound > Audio > TV
•
Speakers option is set to Off to hear sound from the A/V receiver
speakers.
•
Press and hold the POWER button on the control panel for 10
seconds to perform System Reset.
The language selected in the Setup > Antenna Digital Audio
•
menu is not being broadcast for the current program.
The TV's analog Listen to setting may be set to SAP (analog program
from the ANT input).
DIGITAL AUDIO OUTPUT and/or AVR/SURROUND
•
Check that
OUTPUT on TV's connection panel is connected to the A/V
receiver.
Without this connection, devices connected only to the TV (and
not the A/V receiver) can be heard only from the TV speakers.
Note that this includes the ANT input, a device (such as a
camcorder) connected to the TV, and any other device sending
audio to the TV only.
•
If using a NetCommand-controlled A/V receiver, NetCommand
may be selecting the wrong A/V receiver audio input. Check the
A/V receiver's NetCommand setup in the Inputs > AVR menu.
Plug an unused video plug into the Y/VIDEO jack to activate Auto
Input Sensing. Assign the name CD/Audio or MP3 to make the
audio device selectable in the Input Selection menu.
•
Connect the TV's
•
Change TV Speakers setting to
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AUDIO OUT to the A/V receiver.
Off or Center.