Universal Serial Bus (Usb) Specific Problems - Dell UltraSharp U2424H User Manual

Universal Serial Bus (USB) specific problems

Common
Symptoms
USB interface is
not working
USB Type-C port
does not supply
power (applicable
for U2424HE only)
SuperSpeed USB
10 Gbps (USB 3.2
Gen2) interface is
slow
What You
Experience
USB peripherals
are not working
USB peripherals
can not be charged
SuperSpeed USB
10 Gbps (USB 3.2
Gen2) peripherals
working slowly or
not working at all
Possible Solutions
• Check that your monitor is turned on.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals
(downstream connector).
• Switch off and then turn on the
monitor again.
• Reboot the computer.
• Certain USB devices such as external
portable HDD require higher electric
current; connect the device directly to
the computer system.
• Check that the connected device is
compliant with the USB-C
specification. The USB Type-C port
supports USB 3.2 Gen2 and an output
of 90 W.
• Check that you use the USB Type-C
cable shipped with your monitor.
• Check that your computer is
SuperSpeed USB 10 Gbps (USB 3.2
Gen2)-capable.
• Some computers have USB 3.2, USB
2.0 and USB 1.1 ports. Ensure that the
correct USB port is used.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals
(downstream connector).
• Reboot the computer.
Troubleshooting
│
111