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Software option
Identify the Storwize V5000E product as your product and supply your customer number as proof of
purchase. The customer number is a 7-digit number (0000000 - 9999999) assigned by IBM when the
product is purchased. Your customer number might be on the customer information worksheet or on
the invoice from your storage purchase. If asked for an operating system, use Storage.
Hardware option
Provide the serial number and appropriate 4-digit machine type. For Storwize V5000E , the machine
type is 2072 .
In the US and Canada, hardware service and support can be extended to 24 x 7 on the same day. The
base warranty is 9x5 on the next business day.
Getting help online
You can find information about products, solutions, partners, and support on the IBM website.
To find up-to-date information about products, services, and partners, visit the IBM website at
www.ibm.com/support.
Before you call
Make sure that you take steps to try to solve the problem yourself before you call. Some suggestions for
resolving the problem before you call IBM Support include:
• Check all cables to make sure that they are connected.
• Check all power switches to make sure that the system and optional devices are turned on.
• Use the troubleshooting information in your system documentation. The troubleshooting section of IBM
Knowledge Center contains procedures to help you diagnose problems.
• Write down the machine type and model (MTM) and the serial number of the machine with the problem.
IBM uses this information to engage the appropriate support team.
• Go to the IBM Support website at www.ibm.com/support to check for technical information, hints, tips,
and new device drivers or to submit a request for information.
Using the documentation
Information about your IBM storage system is available in the documentation that comes with the
product.
That documentation includes printed documents, online documents, readme files, and help files in
addition to the Knowledge Center. See the troubleshooting information for diagnostic instructions. The
troubleshooting procedure might require you to download updated device drivers or software. IBM
maintains pages on the web where you can get the latest technical information and download device
drivers and updates. To access this information, go to www.ibm.com/support and follow the instructions.
Also, some documents are available through the IBM Publications Center.
Sign up for the Support Line Offering
If you have questions about how to use and configure the machine, sign up for the IBM Support Line
offering to get a professional answer.
The maintenance that is supplied with the system provides support when there is a problem with a
hardware component or a fault in the system machine code. At times, you might need expert advice about
using a function that is provided by the system or about how to configure the system. Purchasing the IBM
Support Line offering gives you access to this professional advice for your system, and in the future.
Contact your local IBM sales representative or your support group for availability and purchase
information.
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