Chapter 5: Administrative Tasks; Investigating Phone Warnings - Polycom VVX 500 User Manual

Chapter 5: Administrative Tasks

If your phone is unable to operate properly, you may have to investigate or troubleshoot issues. To solve
issues, your administrator may ask you to restart your phone, update the phone's configuration, or test
phone hardware. This chapter shows you how to perform all these tasks.

Investigating Phone Warnings

If your phone is unable to perform certain tasks, a warning icon, , will display in the status bar, as
shown next. The warning icon lets you know that your phone has one or more important issues. You can
view details about the issues from the Warnings screen. If you have a VVX 600, the icon will have a
counter indicating the number of warning messages you have, and you can tap the icon to automatically
view the messages.
To view a detailed list of phone issues:
 Tap Settings from Home view, and tap Status > Diagnostics > Warnings.
The Warnings screen displays (as shown next), listing any phone issues.
After you view the phone warnings, you can tap Clear Icon to remove the warning icon from the status
bar. However, the warning will still display in the Warnings list until the phone issue is fixed.
Each time your phone has a warning that you haven't viewed, the Warning icon displays.
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