6: Administrative Tasks; Investigating Phone Warnings; Restarting The Phone - Polycom VVX500 User Manual

6: Administrative Tasks
When your phone is unable to operate properly, you may have to investigate or troubleshoot issues. To
solve issues, your administrator may ask you to restart your phone, update the phone's configuration, or
test phone hardware. This chapter shows you how to perform these tasks.

Investigating Phone Warnings

When your phone is unable to perform certain tasks, a warning icon, , displays in the status bar, as
displayed next. The warning icon lets you know that your phone has one or more important issues. You
can view details about the issues from the Warnings screen. If you have a VVX 600, the icon has a
counter indicating the number of warning messages you have, and you can tap the icon to automatically
view the messages.
To view a detailed list of phone issues:
 Tap Settings from Home view, and tap Status > Diagnostics > Warnings.
The Warnings screen displays, as displayed next, listing any phone issues.
After you view the phone warnings, you can tap Clear Icon to remove the warning icon from the status
bar. However, the warning still displays in the Warnings list until the phone issue is fixed.
Each time your phone has a warning that you haven't viewed, the Warning icon displays.

Restarting the Phone

Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in
troubleshooting.
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