Polycom VVX 500 Quick User Manual

Polycom® VVX® 500
Business Media Phone
Quick User Guide
For phones running Polycom® UC
Software 4.0.1 or later
Basic Phone Features
Customizing Your Phone
Applies to phones running SIP 3.0.2 or
later.
For detailed information please consult
the Star2Star Phone and Features
Guide, available for view/download via
the Star2Star Knowledge Base at:
https://support.star2star.com/
Copyright  2012, Star2Star Communications, LLC. All rights reserved. Star2Star is a registered Trademark of Star2Star Communications.
Touch Screen
Tap to select and highlight screen
items. To scroll, touch the screen, and
swipe your finger up, down, right, or left.
To go back to a previous screen, tap
Back.
Phone Views
Your phone has four main Views:
Home, Calls, Active Call, and Lines
View (the default).
Change Views:
For Home View, press
From Home View, press to display
either Lines, Calls or Active Call View.
To switch between Lines View and
either Calls or Active Call View, swipe
the screen.
Home View
Home View displays icons you can tap
to access phone functions.
Touch and hold to display fewer
icons. Touch and hold or swipe the
screen to display more icons.
From Home View, tap the phone Line to
display your phone Lines and Favorites.
(Contacts you may dial by tapping their
name). To go back, tap Close.
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Star2Star Polycom® VVX® 500 Quick User Guide
Lines View
Lines View displays phone Lines,
Favorites and soft keys.
If your phone is idle, you can:
Tap the phone Line to access the
Dialer.
Swipe to switch between Lines View
and the Browser (if applicable).
Calls View
Calls View displays a list of all your
calls.
Call color indicates call status:
Dark green: Active call.
Dark blue: Incoming and held calls.
Bright green: Active call is highlighted.
Bright blue Incoming or held call is
highlighted.
Tap a call to highlight it. The soft keys
apply to the highlighted call.
Active Call View
If a phone Line has only one call and it
is active, you may access Active Call
View.
Entering Data
Use the onscreen keyboard or the dial
pad keys to enter information. To
backspace, tap .
To use the onscreen keyboard, tap .
To type with the dial pad keys, press a
key repeatedly to view the character
options and stop to select.
To type other characters, tap Encoding
or Mode. When using the dial pad keys,
use the 1, *, 0, and # keys.
Calls
Only one call can be active at one time.
You may use the handset,
speakerphone or headset for calls.
During a call, you can change modes
by picking up the handset or by
pressing or .
Returning to your calls:
If you navigate away from your call(s),
tap to see Active Call or Calls
View again.
Placing Calls:
Pick up the handset, or press or
. Enter the phone number and tap
.
From Lines View: Tap the phone Line,
enter the phone number and tap .
From Home View: Tap New Call, enter
the phone number and t ap .
Note: You may place calls quickly by
tapping a recent call or Favorite, or tap
a contact's phone number in the
Contact Directory.
Answering calls:
Press or tap Answer, pick up the
handset or press .
To answer a new call while on an active
call, tap Answer. The current call will
be held.
Ending calls:
To end an active call, replace the
handset, press or . Or, tap
End Call.