VeriFone P400 Installation Manual
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- Installation manual (43 pages) ,
- Setup manual (4 pages) ,
- Activation manual (4 pages)
Related Manuals for VeriFone P400
Summary of Contents for VeriFone P400
- Page 1 P400/P400 PLUS Installation Guide Verifone Part Number DOCXXX-00X-EN-A, Revision A.3...
- Page 2 Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
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Page 3: Table Of Contents
P400 ............15 Connection to Another Verifone Terminal......15 RS-232 Connection Using an External Power Brick . - Page 4 Documentation ..........27 P400 Caution and Warning Messages ....... . 29...
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Page 5: Preface
REFACE This guide is the primary source of information for setting up and installing a P400 device. Audience This guide provides simple descriptions of the P400 features, as well as basic information for installing and configuring the P400. Organization This guide is organized as follows: Chapter 1, Overview. -
Page 6: Guide Conventions
The pencil icon is used to RS-232-type devices do not work NOTE highlight important information. on the P400 communication port. The caution symbol indicates The unit is not waterproof or CAUTION hardware or software failure, or dustproof, and is intended for loss of data. - Page 7 REFACE Guide Conventions Table 2 Acronym Definitions (continued) Acronym Definitions Personal Identification Number Point-of-Sale RS-232 Recommend Standard number 232 Secure Access Module Underwriters Laboratories Universal Serial Bus Verifone Part Number P400/P400 PLUS I NSTALLATION UIDE...
- Page 8 REFACE Guide Conventions P400/P400 PLUS I NSTALLATION UIDE...
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Page 9: Hapter
Although the P400 is a consumer facing handheld device, it can also be fix mounted in some integrated retail scenarios. Given this, the product’s design is equally appealing as a handheld PINpad and robust enough to look and function appropriate in a fixed mount setting. - Page 10 PCI-compliant for secure solutions, meeting the PED standard. • Meets ISO and ANSI standards for PIN encryption, key management, and MAC. • Key injection simplified and secured with Verifone’s SecureKit key loading software. • Rugged and reliable design absorbs hard knocks found at point-of-sale counters.
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Page 11: Hapter
• Do not use the P400 outdoors. CAUTION The P400 is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. P400/P400 PLUS I... -
Page 12: Electrical Considerations
• Do not use the P400 unit in water or in moist conditions. • Disconnect the device from its POS terminal before cleaning. Due to risk of electrical shock or terminal damage, do not use the terminal near... -
Page 13: Ensuring User Privacy
This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner. Remove the P400 unit from the shipping carton. The standard package contains the PIN pad only and does not include any other cables or accessories. -
Page 14: Msam/Microsd Cards
Insert the MicroSD card directly into the slot across the MSAM card holders. Power Supply Not all P400 configurations and device contexts require the use of a power supply – Verifone ships power supply with the terminal as required. Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used. -
Page 15: Cable Connections
In cases where the terminal is only able to provide 5 V DC output to power the NOTE P400, the terminal must be able to source at least 940 mA of current. Otherwise, the device may not function properly. P400/P400 PLUS I... -
Page 16: Usb-Download Support Using An External Power Brick
ETUP Cable Connections RS-232 Connection A special dongle cable is used, where one end of the cable plugs into the P400 Using an External while the other end terminates in a DB-9 connector housing. On the housing, a Power Brick DC jack is provided to connect to an external power brick. -
Page 17: Smart Card Reader Use
Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. Magnetic Card The P400 has a magnetic card reader that uses a triple track stripe reader. This Reader Use gives the unit greater reliability over a wide range of swipe speeds and operating environments. -
Page 18: Optional Accessories
Once the hooks are in place, gently push down on the privacy shield until it snaps into place. Stylus and Holder A stylus with holder can be attached to P400 and used as an alternative device input method. Attaching the Stylus... -
Page 19: Mounting P400 To A Flat Surface (Without A Mounting Adapter)
Slide the terminal down to secure it to the mounting plate. To remove the terminal, slide the terminal up and pull away from the mounting plate. Mounting P400 to a To mount the terminal to a flat surface: Flat Surface Align the terminal's footers to the holes on the mounting plate. - Page 20 ETUP Optional Accessories P400/P400 PLUS I NSTALLATION UIDE...
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Page 21: Hapter
HAPTER Specifications This chapter discusses power requirements, dimensions, and other specifications of the P400 device. Unit Power P400 Requirements • 5-12 V DC, 500 mA P400 PLUS • 5-12 V DC, 1 A Temperature • 0° to 50° C (32° to 122° F) Operating temperature: •... -
Page 22: Security
PECIFICATIONS SAM Card Reader SAM Card • Two Security Access Modules (SAMs) Reader Security • 3DES encryption, Master/Session and DUKPT key management • VeriShield file authentication • PCI PED 4.0 approved P400/P400 PLUS I NSTALLATION UIDE... -
Page 23: Hapter
HAPTER Troubleshooting Guidelines This chapter lists typical malfunctions that may occur while operating a P400 device and the appropriate corrective action. If the problem persists – even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. - Page 24 Ensure that the card is inserted correctly (see Magnetic Card Reader Use). • Ensure the MSAM cards are properly inserted in the slots and are properly secured (see MSAM/MicroSD Cards). • If the problem persists, contact your local Verifone representative. P400/P400 PLUS I NSTALLATION UIDE...
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Page 25: Hapter
Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. Because the P400 can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device. -
Page 26: Accessories And Documentation
You will be issued MRA number(s) and the fax will be returned to you. NOTE One MRA number must be issued for each P400 unit you return to Verifone, even if you are returning several of the same model. Describe the problem(s). -
Page 27: Cables
ERVICE AND UPPORT Accessories and Documentation Cables Contact your local Verifone distributor to determine which cable fits your needs. CBL282-045-XX-A USB cable (as Device). Powered from +9 V/1 A DC adaptor CBL282-038-XX-A USB cable (as Device). Powered from +5 V USB Host. - Page 28 ERVICE AND UPPORT Accessories and Documentation P400/P400 PLUS I NSTALLATION UIDE...
- Page 29 Cet appareil est un produit sûr et toute and any tampering can cause it to manipulation peut l'amener à cesser de cease to function or operate in an fonctionner ou fonctionner de manière non unsecured manner. sécurisée. P400/P400 PLUS I NSTALLATION UIDE...
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Page 30: A P P En Di X A P400 Caution And Warning Messages
P400 Caution and Warning Messages Table 4 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Warning Setup page Do not use a unit that has been Ne pas utiliser un appareil qui a été altéré ou tampered with or otherwise endommagé. - Page 31 P400 Caution and Warning Messages Table 4 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Warning Setup page Incorrect power sequence may degrade the SoC Host port. Caution Service page Never use thinner, N'utilisez jamais de diluant, le trichloréthylène trichloroethylene, or ketone- ou des solvants cétoniques - ils peuvent...
- Page 32 P400 Caution and Warning Messages P400/P400 PLUS I NSTALLATION UIDE...
- Page 33 Verifone, Inc. 1-800-Verifone Tel: (800) Verifone (837-4366) www.verifone.com P400/P400 PLUS Installation Guide Verifone Part Number DOCXXX-00X-EN-A, Revision A.3...