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The step counts on my device and my Garmin Connect account don't match
The step count on your Garmin Connect account updates when you sync your device.
1 Select an option:
• Sync your step count with the Garmin Express application
page 19).
• Sync your step count with the Garmin Connect app
page 19).
2 Wait while the device syncs your data.
Syncing can take several minutes.
NOTE: Refreshing the Garmin Connect app or the Garmin Express application does not sync your data or
update your step count.
My stress level does not appear
Before the device can detect your stress level, wrist-based heart rate monitoring must be turned on.
The device samples your heart rate variability throughout the day during periods of inactivity to determine your
stress level. The device does not determine your stress level during timed activities.
If dashes appear instead of your stress level, be still, and wait while the device measures your heart rate
variability.
My intensity minutes are flashing
When you exercise at an intensity level that qualifies toward your intensity minutes goal, the intensity minutes
flash.
Exercise for at least 10 consecutive minutes at a moderate or vigorous intensity level.
The floors climbed amount does not seem accurate
Your device uses an internal barometer to measure elevation changes as you climb floors. A floor climbed is
equal to 3 m (10 ft.).
• Avoid holding handrails or skipping steps while climbing stairs.
• In windy environments, cover the device with your sleeve or jacket as strong gusts can cause erratic
readings.
Tips for Erratic Heart Rate Data
If the heart rate data is erratic or does not appear, you can try these tips.
• Clean and dry your arm before putting on the device.
• Avoid wearing sunscreen, lotion, and insect repellent under the device.
• Avoid scratching the heart rate sensor on the back of the device.
• Wear the device above your wrist bone. The device should be snug but comfortable.
• Warm up for 5 to 10 minutes and get a heart rate reading before starting your activity.
NOTE: In cold environments, warm up indoors.
• Rinse the device with fresh water after each workout.
Tips for Improved Body Battery Data
• Your Body Battery level updates when you sync your device with your Garmin Connect account.
• For more accurate results, wear the device while sleeping.
• Rest and good sleep charge your Body Battery.
• Strenuous activity, high stress, and poor sleep can cause your Body Battery to drain.
• Food intake, as well as stimulants like caffeine, has no impact on your Body Battery.
Troubleshooting
(Syncing Your Data with Your Computer,
(Syncing Your Data with the Garmin Connect App,
27
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