Chapter 28: Short Codes - Avaya 1616 Manual

Chapter 28: Short Codes

Short codes are numbers that you can dial to enable and disable various features. The following
are default short codes that may be available. However, your system administrator can remove and
change the short codes available to you or all users. To use a short code, you may have to put your
currently call on hold.
These are useful as they can be dialed from any phone on the system. For example, this allows you
to login at a basic analog extension and still control a number of features.
Some short codes require you to enter some information when you dial them, typically an extension
number. That is indicated by N in the short codes shown below.
Park/Unpark
Feature
Park Call
Unpark Call
Call Pickup
Feature
Pickup Any Call
Pickup a Group Call
Pickup a Users Call
Pickup a Group Members
Call
Conference
Feature
Conference Held Calls
Join a Conference
March 2023
Dial Description
*37*N# Parks the held call using the park number dialed in place of
N.
*38*N# Unpark the call parked using the park number N.
Dial Description
*30 Answer a call ringing on the telephone system.
*31 Answer a call ringing a group of which you are a member.
You can use this even if your group membership is currently
set to disabled.
*32*N# Pickup a call ringing a user's extension number (N).
*53*N# Pickup a call ringing the members of a group (N). This does
not necessarily have to be a group call.
Dial Description
*47 Start a conference between yourself and any calls that you
have on hold.
*55*N# Join a conference where N is the conference ID.
Using 1608/1616 Phones on IP Office
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