Panasonic KX-NS700 Feature Manual page 78

2.2.2 Incoming Call Distribution Group Features
Item
Max. Waiting Calls
*1 "D" indicates the number of days (D=1–367). If the number of days is 0, (D) is not displayed.
Agent
Item
Total Answer
Total Answer
Talk Time
Login Time
Not-ready Time
Wrap-up Time
*1 "D" indicates the number of days (D=1–367). If the number of days is 0, (D) is not displayed.
Call
Item
ACD Report - Call Report
Start Date
Start Time
End Date
End Time
Result
ICDG
Incoming Agent
Answering Agent
78 Feature Manual
Total The total waiting time of cancelled calls for the target ICD group.
(HH:MM:SS(D))
Average The average waiting time of cancelled calls for the target ICD group.
(HH:MM:SS)
Max. The longest waiting time of cancelled calls for the target ICD group.
(HH:MM:SS)
The maximum number of calls waiting in the queue of the target ICD
group.
The number of calls that the target agent answers.
Total The total talking time for the target agent. (HH:MM:SS(D))
Average The average talking time for the target agent. (HH:MM:SS)
Max. The longest talking time for the target agent. (HH:MM:SS)
The total login time for the target agent. (HH:MM:SS(D))
The total not ready time for the target agent. (HH:MM:SS(D))
The total wrap-up time for the target agent. (HH:MM:SS(D))
The start date of the call.
The start time of the call. (HH:MM:SS)
The end date of the call.
The end time of the call. (HH:MM:SS)
The processing result. (Answered/Abandoned/Overflowed/
Unanswered)
The incoming ICD Group number.
The extension number of the agent that received the call.
(Displayed only when the ICD group distribution method is set to
Uniform Call Distribution or Priority Hunting.)
The answering member. (Extension Name/Extension Number)
Description
*1
Description
Description
*1
*1
*1
*1