Panasonic KX-NS700 Feature Manual page 63

Queuing Time Table No.
:
® 11.5.2 PBX Configuration—[3-5-2] Group—Incoming Call Distribution Group—Queuing Time Table—
*1
Sequence—Sequence 01–16
If a call has not reached a destination by the time the final sequence is completed, the call will be disconnected.
*2
Explanation for Queuing Time Table 01:
Sequence 01
The call
OGM 01 is sent.
queues.
Thank you for
calling Panasonic.
The department you
are calling is busy.
Please hold the line.
We will answer your
call shortly.
Exit from Queuing
If DISA Automated Attendant settings (® 2.16.1 Direct Inward System Access (DISA)—DISA Built-in
Automated Attendant Number (DISA AA Service)) are assigned to an OGM used in the Queuing Time Table,
the caller can dial a digit while listening to the OGM and be redirected to the destination assigned to that digit.
For example, programming the VM group floating extension number as DISA AA number 1 for an OGM allows
a caller to be redirected to voice mail:
(OGM) "Thank you for calling. The department you are calling is busy. Please hold, or press 1 to leave a voice
message."
If the caller presses 1 while the OGM is playing, she will be redirected to voice mail where she can leave a
voice message.
Conditions
•
Maximum number of simultaneous OGM channels
If no DSP card is installed, the maximum number of simultaneous OGM channels is 2. If a DSP card is
installed, the maximum number of simultaneous OGM channels is 64. However, in this case DSP resources
will be used.
•
If the call is transferred to the incoming call distribution group and is handled by the Queuing Time
Table:
Transfer Recall will not occur even if the Transfer Recall time expires.
•
Manual Queue Redirection
It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the
Hurry-up button. (If the call is already ringing at an extension, it will not be redirected.) This feature is also
known as Hurry-up Transfer.
•
Hurry-up Button
Sequence 01 Sequence 02
:
Queuing Time Table 01
Sequence 02
Music on Hold
is sent for 30
seconds.
The call is connected to the member
extension as soon as the extension
becomes available.
2.2.2 Incoming Call Distribution Group Features
Sequence
Sequence 03
:
Sequence 03 Sequence 04
OGM 03 is sent. Redirects to
the overflow
We are sorry to
destination.
keep you holding.
The department
is still busy. We
are transferring
you to the
operator.
*1
Sequence 04
: :
Queuing
Overflow
destination
answers.
Feature Manual
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