Maintenance And Troubleshooting; Error Messages; Preventive Maintenance; Obtaining Service - Printek PrintMaster 862 Operator's Manual

MAINTENANCE AND TROUBLESHOOTING

Error Messages

This section provides a partial list of fatal errors. Fatal errors typically cannot be recovered from without
the loss of data. In each case,
following messages. Suggested solutions for each of these messages are listed to the right of each error
message in the table, which follows. To restart the printer after a fatal error, press the ONLINE button. The
printer will reset to the power-on state and any pending print data in the printer buffer is lost. If the
suggested solution does not solve the problem, please refer to "Obtaining Service" on page 37.
Note that none of these messages flash on the display. Messages which are flashed on the display are
discussed in the "
Common Error Conditions
Other errors which are not listed here or in "
you purchased your printer, or to your nearest Authorized Service Center. If you do not know the name or
number of your nearest Authorized Service Center, see "
Error Message
Head Blocked?
Head Gap
I/O Overflow
I/O Parity Error

Preventive Maintenance

Your PrintMaster 860 Series printer requires very little preventive maintenance. It is only suggested that
you periodically clear out any excessive paper dust, paying particular attention to cleaning the sensor
surfaces (at left tractor under the paper (rear) lid and at far left of carriage under the ribbon lid).
Also, the various bearings used in the PrintMaster 860 Series printers should not require any lubrication.

Obtaining Service

If your PrintMaster 860 Series printer should require service, please contact the company where you
purchased the printer. If you do not know where the printer was purchased, please call 800-368-4636 to
obtain the name and number of your nearest Printek Authorized Service Center or to arrange for factory
service.
ERROR is shown on the top line of the display and alternated with one of the
" section on page 17.
DAILY OPERATION
Possible Solution
Check print head carriage area for obstructions.
Usually a result of a bad paper jam. Check for paper wedged in the print
head nose shield area.
Make sure handshaking parameters set in the printer and at the host
computer match each other.
Make sure interface cables are wired correctly.
Make sure parity setting in the printer and at the host computer matches
each other.
" should be reported to the company where
" later in this section.
Obtaining Service
37