Troubleshooting: Reading Discs - Plextor PX-320A User Manual

Section 5. Maintenance and Troubleshooting

Troubleshooting: Reading Discs

Troubleshooting: Reading Discs
Symptom Possible Causes
PlexCombo drive Defective DVD, CD-
has read errors, ROM, CD-R, or CD-RW
may not respond disc.
when accessed
from My Fingerprint,
Computer or contaminants, or
Explorer, or scratches on the disc's
cannot run a surface that prevent the
program. drive from reading or
writing data.
Disc is badly
manufactured.
Bad connection
between the
PlexCombo drive and
the computer.
Disc is inserted upside
down.
Blank CD-R or CD-RW
disc is inside the drive.
Cannot use other Trying to read a CD-
CD-ROM drives RW disc in a CD-ROM
to read discs drive that does not
written by support it.
PlexCombo.
UDF reader is not
installed on the system
to read CD-RW or
packet-written discs
from a CD-ROM drive.
Session was left open
on a CD-R disc and
does not have a Table
of Contents.
40
PlexCombo 20/10/40-12A Installation and Users Manual
Solutions
Clean the disc as detailed on page
31.
Try a different disc.
Try a different disc.
Make sure the IDE cable is
securely connected to the
computer motherboard and the
PlexCombo.
Inspect the IDE ribbon cable for
any signs of distress, such as
kinking.
Eject the disc and load it with the
label or text side up.
Remove the disc from the drive
and test the drive by using another
disc.
Use the PlexCombo to read CD-
RW discs or use a different CD-
ROM drive. Only CD-ROM drives
manufactured after 1997 can read
CD-RW discs.
Refer to your packet writing
software manual for how to obtain
a UDF reader and install it on the
computer where you need to
access these discs.
Place this disc back into
PlexCombo and use the same
software originally used to write to
it. Then close the session/disc.