Contacting Plextor's Rma Department; Packing Your Drive; Shipping Your Drive To Plextor - Plextor PX-504A Installation And User Manual

Appendix B: Technical Support

Contacting Plextor's RMA Department

You can contact our RMA Department and request RMA forms at:
• rmasupport@plextor.com
• Or by fax at 510-651-9765
• Or by calling us at 800-886-3935

Packing Your Drive

Check the drive to make sure there is no disc inside, and if possible, pack your drive
in the original box. Some of our customers have not held on to their boxes and have
had to resort to less-than-secure methods to get drives back to us.
CAUTION: Never ship the drive with a CD or DVD disc inside it.
If you did not receive a box (for example, your drive came pre-installed in a
computer), we recommend you pay a packaging store (such as Mail Boxes Etc.) to
ship your drive. If you don't have a packaging store in your area, ask for packaging
pointers when you contact us to get an RMA number before returning any drive.

Shipping Your Drive to Plextor

Be sure to write the RMA number on the outside of the shipping box. Any drive sent
to Plextor without an RMA number will not be accepted.
NOTE: The RMA number must be clearly visible on the outside of the shipping box.
Drives must be sent postage prepaid. We recommend that you insure your shipment,
as Plextor cannot be held responsible for any damage that may occur during
shipment.
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PX-504A Installation and Users Manual