Tips And Troubleshooting - CONCORD Eye-Q Go 2000 Product Manual

8. Tips and Troubleshooting

SYMPTOM
POWER
Cannot turn on the
camera.
VIEWING VIDEO CLIPS (.AVI FILES) ON A COMPUTER
The following
message appears on
the computer screen
when opening an
AVI file: "Cannot
play back the video
stream: no suitable
decompressor could
be found."
WEB CAMERA
The video quality
is poor.
The video is too
slow.
POSSIBLE
CAUSE
The battery was not
installed correctly.
Battery is dead or
weak.
Battery compartment
was not closed
correctly.
The video stream
decompressor is not
installed.
The video quality
setting needs to be
changed.
51
POSSIBLE
SOLUTION
Install the battery
correctly using the
direction indicators on
the inside of the battery
cover.
Replace the battery.
Close the battery
compartment properly.
Complete all the steps in
the installing the
software section on
page 39.
OR
Install DirectX from
www.microsoft.com
Go to Tools-Options-
Video. In the Video
Quality section, move
the arrow towards Better
quality or Faster video
for better results.