Printer Problems - Compaq Deskpro 2000 Maintenance & Service Manual

Printer Problems

This section identifies some quick checks for printer–related problems.
Problem
Printer will not print.
Printer will not turn on.
Prints garbled information.
Printer is offline.
Table G-5
Solutions for Printer Problems
Possible Solution
1. Printer is not turned on and online. Turn the printer on and make sure it is online.
2. The correct printer drivers for the application are not installed. Install the correct
printer drivers for the application.
3. If the computer is on a network, you may not have made the connection to the
printer. Make the proper network connections to the printer.
The cables may not be connected properly. Reconnect all cables and check the power
cord and electrical outlet.
1. The correct printer drivers for the application are not installed. Install the correct
printer driver for the application.
2. The cables may not be connected properly. Reconnect all cables.
The printer may be out of paper. Check the paper tray and refill it if it is empty. Select
online.
Compaq Deskpro 2000 Series of Personal Computers G-5