Table of Contents
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Symptom
I cannot stream audio from my Bluetooth®
device.
The system does not recognize the music on
my device.
SYNC™ 3
– Incompatible device.
•
Check the compatibility of your device on our website.
– Device not connected.
•
Pair your device. See Phone (page 536).
– Media player not running.
•
Start the media player on your device.
– Missing or incorrect audio file metadata, for example artist, song title, album or genre.
•
Repair the files on your device.
– Corrupt files.
•
Repair the files on your device.
– Copyright-protected files.
•
Use a device that contains files that are not copyright protected.
– Unsupported file format.
•
Repair or convert the files to a supported format.
– Device indexing required.
•
Re-index your device. See Settings (page 555).
– Device lock screen enabled.
•
Unlock your device before connecting it.
561
Possible Cause and Resolution
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Table of Contents
Troubleshooting
