Related Manuals for Lincoln 2013 LINCOLN
Summary of Contents for Lincoln 2013 LINCOLN
- Page 1 lincolnowner.com lincolncanada.com November 2012 2 0 1 3 M O D E L Y E A R Second Printing Warranty Guide L I N CO L N Lincoln Litho in U.S.A. H Y B RI D VE H I C L E WA R R A N T Y G U I DE DH6J 19T201 BA...
- Page 2 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center. In the United States:...
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Page 4: Table Of Contents
Table of Contents 1. INTRODUCTION 2. IMPORTANT INFORMATION YOU SHOULD KNOW If You Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2013-MODEL HYBRID VEHICLE Limitations And Disclaimers Quick Reference: Warranty Coverage... - Page 5 Explanation Of California Emissions Warranties What Is Covered? What Is Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. FORD EXTENDED SERVICE PLAN 9. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 10. STATE WARRANTY ENFORCEMENT LAWS...
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Page 6: Introduction
2. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet. -
Page 7: Know When Your Warranty Begins
Owner’s Manual. Your Ford or Lincoln dealership, or Ford or Lincoln Quality Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership looks forward to meeting your every service need to maximize your satisfaction with your vehicle. -
Page 8: Who Pays For Warranty Repairs
• it was originally purchased through the Ford Export Operations Military Sales Program; or • it was originally sold or leased by Ford Motor Company or one of its dealers in the United States or U.S Federalized Territories, and it was originally registered/licensed and operated in the United States, U.S. -
Page 9: The New Vehicle Limited Warranty For
No person, including Ford employees or dealers, may modify or waive any part of these warranties. Ford and its dealers reserve the right to make changes in or additions to vehicles built or sold by them at any time without incurring any obligation to make the same or similar changes or additions to vehicles previously built or sold. - Page 10 Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services. You may have some implied warranties. For example, you may have an...
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Page 11: Quick Reference: Warranty Coverage
QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general summary of your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information. For each type of coverage, the chart shows two measures: •... -
Page 12: What Is Covered
Conditions that are not covered by the New Vehicle Limited Warranty are described on pages 10-12. When making warranty repairs on your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured or other parts that are authorized by Ford, at the discretion of Ford or the Ford dealership. - Page 13 New Vehicle Limited Warranty, you may be charged a prorated amount for wear or other charges. If so, you should present your paid invoice detailing the nature of the charges to any Ford Motor Company dealership for refund consideration. When making warranty repairs on your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured or other parts that are authorized by Ford.
- Page 14 Normal tire wear or damage is not reimbursable. See page 12 for details of what is not covered. Extended warranty coverage periods are available for certain vehicle parts and conditions. Specifically, (1) Your vehicle’s Powertrain components are covered for six years or 70,000 miles, whichever occurs first.
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Page 15: What Is Not Covered Under The New Vehicle Limited Warranty
(for example, but not limited to exhaust and intake systems) • the installation or use of a non-Ford Motor Company part (other than a certified emissions part) or any part (Ford or non-Ford) designed... - Page 16 • tire rotation/inflation • brake pad/lining* • cleaning/polishing *Ford will replace or adjust certain maintenance items when necessary, free of charge during a limited period: • Wiper blade replacements will be provided during the first six months in service, regardless of miles driven.
- Page 17 New Vehicle Limited Warranty • Aftermarket parts or components, sometimes installed by Ford Motor Company or an authorized Ford dealership, may not be covered by the New Vehicle Limited Warranty. Any damage caused due to the failure of aftermarket parts (other than a certified emission part) is not covered.
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Page 18: In Addition
Program (unless you are driving a daily rental unit). Under this program, Ford will cover: • Towing to the nearest Ford Motor Company dealership, or towing to your selling dealership if within 35 miles • Flat tire change (vehicle must have useable spare) •... -
Page 19: Federal Requirements For Emissions Warranties
5. Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. The warranties are: • Emissions Defects Warranty • Emissions Performance Warranty... -
Page 20: Emissions Defects Warranty Coverage
EMISSIONS DEFECTS WARRANTY COVERAGE During the warranty coverage period, Ford Motor Company warrants that: • your vehicle or engine is designed, built, and equipped to meet - at the time it is sold - the emissions regulations of the U.S. -
Page 21: What Is Covered
• You are subject to a penalty or sanction under local, state, or federal law because your vehicle has failed to conform to the emissions standards. (A penalty or sanction can include being denied the right to use your vehicle.) •... - Page 22 Federal Defect and Performance Warranties (whichever occurs first). Your Ford Motor Company dealer maintains a complete list of parts covered by emissions warranties. For more details about the specific parts covered by the Emissions Defects Warranty, contact your dealer.
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Page 23: What Is Not Covered
WHAT IS NOT COVERED? Ford Motor Company may deny you emissions warranty coverage if your vehicle or a part does not contain an emissions-related defect or has failed because of abuse, neglect, improper maintenance, unapproved modifications, or any items included in What Is Not Covered?, pages 10-12. -
Page 24: California Requirements For Emissions Warranties
6. California requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows the emissions warranty Ford Motor Company provides for your vehicle under the emissions control warranty in accordance with the regulations of the California Air Resources Board. This coverage is in addition to Federal Emissions warranties (page 14). - Page 25 Vehicles Eligible for Standard California Emission Warranty Coverage Standard California emission warranty coverage applies if your vehicle meets the following two requirements: • Your vehicle is registered in a state* that has adopted and is enforcing California emission warranty regulations applicable for your vehicle at the time of repair, and •...
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Page 26: Explanation Of California Emissions Warranties
For 3 years or 50,000 miles (whichever first occurs): 1. If your vehicle fails a Smog Check inspection, all necessary repairs and adjustments will be made by Ford to ensure that your vehicle passes the inspection. This is your emission control system PERFORMANCE WARRANTY. - Page 27 Except as noted below, for 15 years or 150,000 miles (whichever first occurs): 1. If your vehicle fails a Smog Check inspection, all necessary repairs and adjustments will be made by Ford to ensure that your vehicle passes the inspection. This is your emission control system PERFORMANCE WARRANTY.
- Page 28 If you have any questions regarding your warranty rights and responsibilities, or if you want to report what you believe to be violations of the terms of this warranty, you may contact the Ford Customer Relationship Center at 1-800-392-3673 (FORD) or the California Air...
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Page 29: What Is Covered
WHAT IS COVERED? The parts on the following list are covered by the Standard California Defects Warranties and AT PZEV Defects Warranties. • Air Flow Sensor • Air/Fuel Feedback Control System and Sensors • Air Induction System • Battery Energy Control Module (BECM) •... - Page 30 COVERAGE FOR 2013 MODEL VEHICLES UNDER LONG TERM DEFECTS WARRANTY (Coverage for up to 7 years/70,000 miles, whichever first cccurs) Part Name 2.0L MKZ Power Steering Wiring Assembly Catalytic Converter Fuel Tank Fuel Delivery Module High Voltage Traction Battery Powertrain Control Wiring Harness Powertrain Engine Control Unit (ECU) Main Body Wiring Harness (1) Dash Panel &...
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Page 31: What Is Not Covered
NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of covered parts. For more details about the specific parts that are covered by the Defects Warranty, contact your dealer. -
Page 32: Additional Information About Your Emissions Warranty Coverage, Under Federal And California Requirements
If a question about Emissions Performance Warranty coverage is referred to Ford Motor Company, you will be notified by Ford Motor Company in writing if your claim for warranty coverage is denied. The notice will explain the basis for denying your claim. If you fail to receive this notice within a timely manner, as determined above, Ford will perform the warranty repair for you free of charge. - Page 33 However, when you are having non-warranty work done on your vehicle, you may choose to use non-Ford parts. If you decide to use non-Ford parts, be sure they are equivalent to Ford parts in performance, quality, and durability. If you use replacement parts that are not equivalent to Ford parts, your vehicle’s emissions...
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Page 34: Program
PROPER MAINTENANCE PRESERVES YOUR WARRANTY If you do not maintain your vehicle properly, Ford may have the right to deny you warranty coverage. To have repairs made under this warranty, you may have to show that you have followed Ford’s instructions on properly maintaining and using your vehicle. -
Page 35: Ford Extended Service Plan
• protection against covered repair costs after your Bumper to Bumper Warranty expires. You may purchase Ford ESP from any Ford Motor Company dealer or see our website at Ford-ESP.com. There are several Ford ESP plans available in various time, distance and deductible combinations. Each plan is tailored to fit your own driving needs, including reimbursement for towing and rental. -
Page 36: Better Business Bureau (Bbb) Auto Line Program
9. The Better Business Bureau (BBB) AUTO LINE Program (U.S. Only) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined on the first page of the Customer Assistance section, you may be eligible to participate in the BBB AUTO LINE program. -
Page 37: State Warranty Enforcement Laws
The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires that you first send us a written notification of any defects or non-conformities that you have experienced with your vehicle.