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Frequently Asked Questions/Troubleshooting
Symptom
Remote control will not transmit
Control module will not take
commands from remote control
Appliance shuts down after extended
periods
Appliance is on but will not shut off
with the remote control
Please contact your Hearth & Home Technologies dealer with any questions or concerns.
8
Hearth & Home Technologies • RC300-MON-VFL Multifunction Remote Control • 4018-900 Rev. B • 02/21
Possible Cause
Batteries
Remote control is in Child
Lock mode
Buttons not being pressed
firmly
Control module is not in
"REMOTE" mode
Control module and remote
control are not programmed
to each other
Control module is un-
plugged. In case of power
outage, backup batteries
are depleted or missing
Built-in timer
External wired wall switch
Remote control or control
module failure
For the location of your nearest Hearth & Home Technologies dealer,
please visit www.hearthnhome.com.
Corrective Action
Verify batteries are functional and installed correctly.
Disengage Child Lock mode.
Press button firmly for one to two seconds to ensure transmis-
sion to module.
Ensure module switch is set to REMOTE.
The control module will beep when it successfully receives a
command. If it does not beep, clear module memory and repro-
gram control module and remote.
If the transmission indicator comes on when power button is
pressed, verify that the control module is plugged in the appli-
ance junction box located in the controls area. Also verify that
the batteries are installed in the battery pack.
The appliance will automatically shut down after nine hours of
continuous operation if it does not receive a command from the
remote.
The appliance cannot be turned off by remote if an external
wired switch is installed and in the ON position. Turn external
wall switch to OFF.
At control module, turn off appliance by sliding the ON/OFF/
REMOTE switch to OFF. Warning! Risk of Burns! Appliance is
hot. Use caution when accessing module.
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