Obtaining The Troubleshoot File Following A Failed Software Upgrade - Nortel 2070 Troubleshooting Manual

Obtaining the troubleshoot file following a failed software upgrade

Use this procedure to obtain a troubleshoot file from a TPS device in case
of a failed Nortel TPS Defense Center Upgrade. An upgrade on a TPS
device is done by customers or support personnel.
Procedure 2
Procedure steps
Step
1
2
3
Copyright © 2007 Nortel Networks
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Obtaining the troubleshoot file following a failed software upgrade 19
results-mm-dd-yyyy--xxxxxxx.tag.gz
You can use the -toption to allow the case number to be placed
within the name of the results file.
ATTENTION
WINSCP is a freeware SFTP client for windows and can be
downloaded from the location http://www.winscp.com/
CAUTION
Refer TPS 4.7 Release Notes (part number) for information on
prerequisites, detailed steps and tips on performing a complete
and correct Nortel TPS DC 4.5.1 Upgrade on a TPS device.
Action
Enter the following command to obtain the output file that
contains the list of updates pushed to the TPS device.
/var/sf/updates/ls-alshL var-sf-updates.output
Verify that the correct upgrade script was used to upgrade the
TPS device.
Enter the following command to obtain the troubleshoot log file.
\results-dd-mm-yyyy--191127\dir-archives\var-log
\sf\Nortel_TPS_DC_Upgrade-4.5.1\main_uograde_scr
ipt.log
This log file is a complete account of the upgrade process.
ATTENTION
The name of the folder in which the troubleshoot log file is extracted,
includes the version of the software you upgrade to.
Nortel TPS 4.7
Threat Protection System Troubleshooting Guide
NN47240-700
11 2007
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01.01 Standard