Creating A Speech Recognition Directory Alias - Nortel Voice Mail Set Up And Operation Manual

4. Click on the OK button to close the Mailbox Administration window.
Note: When the Speech Recognition Directory list is updated, the standard name
is replaced with the extended name and the Type field changes from
"Default" to "Extended". The Type field applies to any mailbox that can be
accessed by an outside caller (Subscriber, Information, and Fax-On-
Demand mailboxes). It does not include Fax Overflow or Network Delivery
mailboxes.

Creating a Speech Recognition Directory alias

Providing an alias (alternate name) for a Speech Recognition Automated Attendant
entry improves the likelihood that a caller will be able to match their request.
Creating an alias is optional.
You should add an alias to the Speech Recognition Automated Attendant Directory
if:
• the user is usually referred to by a nickname or initials
• the spelling and/or pronunciation of the name do not follow normal language
conventions. Change the spelling of the name to better reflect the pronunciation
and to produce better matching.
• the person needs to be accessible using a role or other name in addition to a
personal name. Encourage the user to rerecord their name, adding the required
information such as their role. For example, David Smith, Software
Development.
To create a Speech Recognition Directory alias:
1. Select the mailbox from the Speech Recognition Directory.
2. Click on the Properties button.The Mailbox Administration window appears.
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Setting up the Speech Recognition Automated Attendant 15
Speech Recognition Automated Attendant Set Up and Operation Guide