Appendix A: Installing Hms 400 In Place Of Meridian Mail Hvs; Programming Ports On The Cs1000; Feature Differences Between Hms And Hvs - Nortel Meridian Meridian 1 Overview Manual

Appendix A: Installing HMS 400 in place of Meridian
Mail HVS
This section provides recommendations for sites that are moving from the old Meridian Mail
Hospitality Voice Services solution to the new HMS 400 product.

Programming ports on the CS1000

One of these issues is how the ports are programmed. As you all probably know, the Meridian
Mail ports are programmed as an ACD group. This enables you to use the lead ACD DN as the
number on all of your MWK definitions on all your sets.
On an HMS400 system the ports are programmed in a Group Hunt list with Round Robin hunting
and the hunt list is assigned a Pilot DN using LD57. This means that you can not use the pilot DN
when you define a Message waiting key on a phone.
You are required to program a dummy ACD number and Night Call Forward (NCF) it to the pilot
DN of the HMS400. You can then use this dummy ACD number on all MWK definitions. It should
also be noted that this only applies to phones that are programmed after the conversion to the
HMS400.
The sets that were programmed on the original Meridian Mail will continue to work fine. Only new
sets programmed after conversion will have to have the dummy ACD number in its MWK definition.
For this reason it is possible to program the HMS400 with its main entry point as the old voice mail
access number, but some extra programming will be needed to accommodate the Dummy ACD
number.
If you are installing a new PBX and a new HMS400, then the dummy ACD number must be used
on all phones. This can be accomplished several different ways depending on how the customer
wants it done.

Feature differences between HMS and HVS

The HMS 400 is not an exact replacement for the Meridian Mail HVS product. Some differences in
functionality do exist and these need to be documented to end-customes during the sales and
installation process. The table below summarizes the feature differences:
System Features
Disk to Disk back-up & restore
Disk Shadowing or RAID 1 (disk mirroring)
Minimum four voice prompt languages/system
Remote Maintenance Access
Maintenance/Admin Format - GUI based look/feel
Guest admin back-up terminal for downed PMS
Support for the AMIS-A analog networking protocol
Auto-Attendant services:
Nortel Hospitality Messaging Server 400
Installation Overview Guide
Feature Meridian Mail Hospitality
HVS Messaging Server
400
No Yes
Yes No
Yes Yes
Yes Yes
No Yes
Yes Yes
Yes No
Yes Yes
April 2006
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