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The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be con rmed or declined. A er being
declined, this will not be shown again.
Arranging a ser
Arr
anging a service appointment via a Mer
vice appointment via a Mercedes
me call
me call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom-
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to the
maintenance management service, the multime-
dia system reminds you a er a certain amount of
time that a service is due. A prompt appears ask-
ing if you would like to make an appointment.
T T o arr
o arrang
ange a ser
e a service appointment
vice appointment: : select Call.
#
A er your agreement, the vehicle data is
transferred and the Mercedes-Benz customer
centre takes your preferred appointment date.
The information is then sent to your desired
service outlet.
This will contact you to con rm the appoint-
ment and if necessary consult about the
details.
%
If you select
Call later
sage appears, the message is hidden and
cedes
reappears at a later time.
Giving consent to dat
Giving consent t
o data tr
me call
me call
R R eq equir uirements:
ements:
There is an active Mercedes me call via the
R
multimedia system or the me button in the
overhead control panel (
%
The prompt to con rm data transfer does not
appear in all countries.
If the Accident and Breakdown Management serv-
ices are not activated on Mercedes me, the
you want to transfer your vehicle data and the
vehicle's position to the Mercedes-Benz Cus-
tomer Centre to improve the processing of your
request?
message is shown.
Select Yes.
#
Relevant identi cation data is transmitted
automatically.
a er the service mes-
a transf
ansfer dur
er during a Mer
ing a Mercedes
cedes
page 291).
/
Do
MBUX multimedia system 293
More information on Mercedes me: https://
www.mercedes.me
T T r r ansf
ansferr
erred dat
ed data dur
a during a Mer
ing a Mercedes me call
cedes me call
If you initiate a service call using Mercedes me,
data is transferred to enable targeted advice and
an e cient service.
The following requirements must be ful lled for
the transfer of the data:
The vehicle is switched on.
R
The required data transfer technology is sup-
R
ported by the mobile phone network provider.
The quality of the mobile connection is su -
R
cient.
Multi-stage transfer depends on the following fac-
tors:
Reason for the initiation of the call
R
The available mobile phone transmission tech-
R
nology.
The activated Mercedes me connect services.
R
The service selected in the voice control sys-
R
tem.
293
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