Chapter 4: Appearance Buttons - Avaya 9500 Series Manual

Chapter 4: Appearance Buttons

Appearance buttons are used to represent calls made and received by you and other users on the
telephone system. They are configured by your system administrator.
Normally, your first three buttons are call appearance buttons, but your administrator can configure
additional appearance buttons for you if required.
Those buttons not programmed as appearance buttons can be programmed as feature buttons. See
Programmable Feature Buttons
There are several different types of appearance button:
• Call Appearance Buttons – These buttons are used to make and answer general calls.
• Bridged Appearance Buttons – This type of button mirrors another user's call appearance
buttons and allows you to make and answer calls for a colleague.
• Call Coverage Buttons – Be alerted when a colleague has unanswered calls and answer
those calls.
• Line Appearance Buttons – Make and answer external calls on a particular telephone line.
Which appearance button is currently selected and gets used when you go off-hook, for example
by lifting the handset, is controlled by two system settings which are normally on by default. Those
settings are:
• Idle Line Preference – Idle line preference automatically selects the first available call
appearance or line appearance button as your currently selected button when you do not have
a call connected. This means it will be the appearance button used when you go off hook. If
this was not the case, you would need to select an appearance button before going off hook to
make a call.
• Ringing Line Preference – If not connected to a call, when you receive an incoming call,
ringing line preference automatically makes the alerting appearance button your selected
appearance button. This means that you can answer the call by simply lifting the handset
or pressing the Headset or Speaker button. Without ringing line preference, to answer the call
on the alerting appearance button you must first press that appearance button to select it.
Related links
Call Appearance Buttons
Bridged Appearance Buttons
Call Coverage Buttons
Line Appearance Buttons
January 2023
on page 140.
on page 22
on page 22
on page 23
on page 23
Using 9500 Series Phones on Avaya IP Office
Comments on this document? infodev@avaya.com
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