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Iridium GO! exec™ FAQs
Operation
Where does Iridium GO! exec work?
Iridium GO! exec works anywhere on the surface of the planet with a clear view of the sky.
How can I determine if my range of sight is sufficient to use my Iridium GO! exec?
Iridium GO! exec requires a connection to the Iridium
satellite network. The swivel antenna
®
should be vertical to the ground and have a clear, unobstructed view of the sky. For optimal
performance, the antenna must be able to "see" the entire sky from approximately 8 degrees
above the horizon. Nearby tall buildings or similar structures, heavily leafed trees, and
mountains can all degrade performance as they block the signal between the antenna and the
satellites. Having a completely open view of the sky plays a very important role in maximizing
performance, as the Iridium satellites move across the sky from the north horizon to the south
horizon or vice versa during a connected call.
How can I connect my phone to the Iridium GO! exec?
You can connect to your Iridium GO! exec device in either of the following ways:
On your Iridium GO! exec device, navigate to the "Show Wi-Fi access credentials" in the
settings menu. Then launch your Iridium GO! exec app and follow on-screen instructions to
scan the QR code with the camera of your personal phone.
OR
On your Network settings on your personal phone, select the Iridium Wi-Fi. You will then be
asked to enter a password, which you can find by using your Iridium GO! exec device,
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Summary of Contents for Iridium GO! exec

  • Page 1 Where does Iridium GO! exec work? Iridium GO! exec works anywhere on the surface of the planet with a clear view of the sky. How can I determine if my range of sight is sufficient to use my Iridium GO! exec? Iridium GO! exec requires a connection to the Iridium satellite network.
  • Page 2 Iridium GO! exec Wi-Fi? Should I stay connected? Please note that often you will be connected to the Iridium GO! exec Wi-Fi but there will be no satellite connection active, so the phone may detect this as 'no internet'. However, you should stay connected because if there is an incoming call, your Iridium GO! exec will notify you and your smartphone will ring, and you can answer the call.
  • Page 3 USB-C charger, plug into a power outlet and charge. Can the Iridium GO! exec be exposed to dust or other natural debris? The Iridium GO! exec has an IP65 rating and is protected from dust and dirt when all ports are closed.
  • Page 4 The gray protective cover included with your Iridium GO! exec offers heat protection for the device while in use. While it is not required for use of your Iridium GO! exec, it is recommended while in use in direct sunlight.
  • Page 5 The device firmware can be updated with the app. When you connect the device to the Iridium GO! exec app, it will notify you if a new firmware upgrade is available. Follow on-screen instructions to complete firmware upgrade.
  • Page 6 Can I charge my smart device through the Iridium GO! exec? The Iridium GO! exec can charge a smart device with the USB-C cable via the headset / external charging USB-C port. The Iridium GO! exec must be turned on for a smart device to be charged.
  • Page 7 Can I make calls and use data simultaneously? Yes, the Iridium GO! exec device can allow two calls and a data connection. The quality of the voice calls may be lower when two calls and a data session are active.
  • Page 8 Iridium GO! exec plans work in the unit. Iridium Certus SIM cards provisioned for other equipment do not work on Iridium GO! exec. Can I connect the Iridium GO! exec to an external antenna for use in a vehicle or building? An external antenna kit is under development but is not available at this time.
  • Page 9 There is a range of pre-set profiles already in your Iridium GO! exec. Or if you want to create your own profiles you can do so from the setting: Device Settings: Activity Profiles menu in the Iridium GO! exec application.
  • Page 10: Troubleshooting

    SOS button for 3 seconds. Via the app: Use the Iridium GO! exec application to raise an SOS by pressing the SOS icon on the application home screen then press and hold the onscreen SOS button until SOS is activated.
  • Page 11 10 seconds (or until the device restarts). I see the error “Call Failed – Voice not provisioned on my Iridium GO! exec” what should I do? This can be caused when the device hasn’t successfully registered on the network. To successfully register to the network the device must have a valid SIM inserted and have a good view of the sky (with either the internal antenna lifted, or an external antenna plugged in).
  • Page 12 You can enter your SIM number details (begins with “8988”) to our SP Lookup Tool for contact details: https://www.iridium.com/who-is-my-sp/.