Troubleshooting - Nokia 5100 User Manual

• TROUBLESHOOTING

The following table lists some common problems and their solutions.
Problem
My phone is
not charging
My phone is
not making/
receiving calls
I can not listen
to my voice
messages
When I insert
my SIM card
into another
phone, it is
rejected.
Possible cause
The charger and phone are not
properly connected.
The charger is not properly
plugged into the wall.
The battery is not charged.
The signal strength is poor.
You do not have voicemail
service.
You haven't setup your voicemail
service with your wireless
provider.
You have not saved your
voicemail number to
your phone.
You have forgotten your
password or are entering it
incorrectly.
The voicemail number you have
saved to your phone is incorrect.
Fixed dialing is activated on your
SIM card and the receiving phone
does not support fixed dialing.
[ 153 ]
Care and maintenance
Possible solution
Securely connect the
charger to the
phone.
Ensure the charger is
plugged in correctly.
Charge the battery.
If you are indoors,
move toward a
window.
Call your wireless
provider.
Call your wireless
provider.
See "Save your voice
mailbox number" on
page 70.
Call your wireless
provider.
Call your wireless
provider.
Deactivate fixed
dialing on the SIM.