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7 Eliminate malfunctions
You can rectify minor faults on your device yourself. Use the information on
troubleshooting before contacting customer service. This will avoid unnecessary
costs.
WARNING
Risk of electric shock!
Improper repairs are dangerous.
Only trained specialists are allowed to carry out repairs on the device.
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Only original spare parts may be used to repair the device.
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If the power cord of this device is damaged, it must
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be replaced by the manufacturer or his customer service or a similarly qualified
person in order to avoid hazards.
disturbance
The display goes
out and Begin /
Reload flashes.
"E: 36 / -10"
Cause and troubleshooting
Energy saving mode is active.
Press any key.
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a The display lights up again.
The drain pipe or water drainage hose is blocked.
Clean the drain pipe and water drain
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running hose.
The drain pipe or water drainage hose is kinked or
pinched.
Make sure the drain pipe and the
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The water drainage hose is not kinked or trapped.
The drain pump is blocked.
→ " Cleaning the drain pump ", page 46
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The water drainage hose is connected too high.
Mount the water drainage hose in maxi-
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times 1 meter in height.
Detergent dosage is too high.
Immediate action: Mix one tablespoon
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Softener with 0.5 liters of water and pour the
mixture into the left compartment (not for outdoor,
sportswear and down textiles).
For the next wash cycle, reduce the
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load the amount of detergent.
Inadmissible extension mounted on the water
drainage hose.
Remove impermissible extensions from the water
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drain hose. Connect device
Troubleshooting de
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