Troubleshooting Time - Multitech ProxyServer MTPSR1-100 User Manual

Troubleshooting Time

My computer can't detect the ProxyServer on my network when I try
and configure it. (i.e., "Device Not Found")
• Try pressing the "Refresh Device List" button.
• Make sure that the power is correctly connected by checking that the "PWR"
indicator light on the ProxyServer unit is lit.
• Make sure that the ProxyServer is properly connected to your Ethernet hub by
pressing "Refresh Device List" in either ProxyServer Manager or ProxyServer
Wizard. If the ProxyServer is correctly connected, the "Net" indicator light on the
ProxyServer will flash. If no flash occurs, the ProxyServer is not properly connected.
Try reconnecting the ProxyServer to your hub and try again. If there is still no flash, it
is possible your Ethernet cable or hub has a problem.
• Make sure your computer is a properly configured TCP/IP computer. Check by trying
to "ping" the computer you are using. If you can successfully ping yourself, your
computer has TCP/IP correctly installed. Then try pinging another computer on your
network. If ping is successful your computer is properly connected to the network.
• Take TCP/IP Dial-up Adapter off your computer (see below for instructions).
Other computers can connect to the ProxyServer but my computer
can't.
Whenever I click on Internet Explorer or Netscape I still see the Win-
dows Dial-up utility popping up on my screen asking for my phone
number and password to dial-up my ISP.
• Take TCP/IP dial-up adapter off all computers that will be using the ProxyServer to
access the Internet. TCP/IP dial-up adapter is not needed to use the ProxyServer to
connect to the Internet.
To take off TCP/IP Dial-up Adapter, click Start | Settings | Control Panel. Double
click on the Network icon. Click Dial-up Adapter and click Remove. Restart your
computer and try again.
• Make sure that you have a correct IP address. In Windows 95: Click Start | Run and
type winipcfg. If the IP address field is listed as " 0. 0. 0. 0 " that computer has no IP
address. Make sure that the automatic DHCP configuration is setup properly on that
computer (See Chapter 5 – Setting up Your ProxyServer Clients, Step 2)
• Make sure that the Web browser is set to connect via your LAN (See Chapter 5 –
Setting up Your ProxyServer Clients, Step 3)
Chapter 6 - Troubleshooting
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