Multitech ProxyServer MTPSR1-100 User Manual page 44

ProxyServer User Guide
I configured the ProxyServer but I can't get it to communicate with
my modem.
• It's possible that your initial string is configured incorrectly. If you are using an ISDN
TA and your ISDN TA was not listed when you were prompted to select your modem
in ProxyServer Wizard you must look up your ISDN TA's initial string in your
ISDN TA user's manual and input it in ProxyServer Manager's Modem Settings
Menu to correct this problem. See Chapter 3 - ProxyServer Manager : Modem
Settings.
• If after making sure that the initial string is correct, the ProxyServer will still not dial-
up a phone number, please use the ProxyServer Monitor which has on-line help.
Please see Chapter 4 – ProxyServer Monitor.
The ProxyServer dials-up a connection but can't seem to communi-
cate with the ISP
• This is most likely a problem due to the fact that your baudrate setting is set too high
for your modem or ISDN TA. The maximum baud rate that your modem or ISDN TA
claims it can achieve is often not really attainable because of poor phone line quality,
modem manufacturing quality and a myriad of other possible reasons. You should go
into ProxyServer Manager's Modem Settings menu to correct this problem to set
to a lower baud rate and try again. See Chapter 3 - ProxyServer Manager :
Modem Settings.
• If after changing the baud rate, the ProxyServer still cannot connect to your ISP,
please use the ProxyServer Monitor which has on-line help. Please see Chapter 4 –
ProxyServer Monitor.
The ProxyServer dials-up a connection but can't seem to communi-
cate with the ISP.
• This is most likely a problem due to the fact that your baudrate setting is too high for
your modem or ISDN TA. Many times the maximum baud rate that your modem or
ISDN TA claims it can achieve is not really attainable because of phone line quality,
errors, etc. You should go into ProxyServer Manager's Modem Settings Menu to
correct this problem. See Chapter 3 - ProxyServer Manager : Modem Settings.
Sometimes when I try and use the Internet or get my mail, the appli-
cation can't access the Internet immediately
• This is probably not an error or a problem. If you are the first person to use the
ProxyServer, there will be a delay while the Dial-on- Demand function automatically
dials-up a connection and logs on to your Internet Service Provider. Subsequent
users will then be able to use the existing connection that you have just established
without a delay.
• It is also possible that your modem is dialing but having problems connecting to your
ISP. For example your ISP may be returning a busy signal. You can use the
ProxyServer Monitor to see all events occurring between your modem and ISP.
(Please see Section 4 –ProxyServer Monitor)
The ProxyServer seems to slow down my modem when I install it
• The ProxyServer should have no effect on your modem speed. Of course if more
then one client is using the same modem through the ProxyServer the speed will be
reduced.
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