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Service
If your tech support specialist decides that service is required, your ProxyServer may be
sent (freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech
Systems.
Include the following with your ProxyServer:
•
a description of the problem.
•
return billing and return shipping addresses.
•
contact name and phone number.
•
check or purchase order number for payment if the ProxyServer is out of warranty.
(Check with your technical support specialist for the standard repair charge for your
ProxyServer).
•
if possible, note the name of the technical support specialist with whom you spoke.
If you need to inquire about the status of the returned product, be prepared to provide the
serial number of the product sent.
Send your ProxyServer to this address:
You should also check with the supplier of your ProxyServer on the availability of local
service and/or loaner units in your part of the country.
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS
Chapter 6 - Troubleshooting
47
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Table of Contents
Troubleshooting
